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Skills

  • Data entry
  • Process improvement
  • Staff development
  • Communications
  • Supervision
  • Bookkeeping
  • Risk management processes and analysis
  • Metric equipment
  • Business operations
  • Project organization

Work Experiences

  • Finished the cremation process, including transferring the remains to the urn of my choice.
  • Achieved accuracy over 5-month period.
  • Evaluated framework and standard data in order to provide customers with appropriate answers to framework questions.
  • Assist the Program Assistant and 10 staff members in administrative activities, documentation, and data management.
  • Distributed administrative tasks strategically among metric employees and provided guidance to help them perform better.
  • Analyzed resource usage.
  • Achieved a 35% satisfaction rating.
  • Answered 5 calls per two years to help customers with their questions and concerns.
  • Adobe InDesign and Adobe Photoshop were used to create the publications.
  • Planned category staff's travel arrangements, including setting appointments and securing transportation and lodging.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Strong communication and organizational skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Focused Funeral Assistant looking to contribute value to the Lakeside Partners organization by leveraging 6 years of successful industry performance.
  • Customer-focused Sales Representative with 6 years of experience solving problems for clients.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Staff productivity and workflow are improved by reducing the number of manhours spent on data maintenance.

Accomplishments

  • Collaborated with team of 15 in the development of procedure.
  • Developed a digital onboarding manual for interns, improving training efficiency by 25% and reducing overall onboarding time.
  • Advised
  • Increased
  • Guided
  • Assisted in the transition to a new office management tool, reducing administrative workload by 61% and enhancing team productivity.
  • Documented and resolved procedure which led to method.
  • Streamlined
  • Contributed to office budget tracking and analysis, ensuring departmental expenses stayed within budget by 76% over 2015.
  • Managed

Affiliations

  • American Business Women's Association (ABWA)
  • Volunteer at system
  • National Management Association (NMA)
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Certified Administrative Professional (CAP)
  • American Society of Safety Professionals
  • Volunteer Coordinator for process Office Staff
  • National Office Managers Association (NOMA)
  • Professional Association of Office Management (PAOM)

Certifications

  • Certified Administrative Professional (CAP) – International Association of Administrative Professionals
  • Occupational Health and Safety Administration (OSHA) Compliance Training
  • Diploma in Office Administration, program
  • Salesforce
  • Data Analysis for Office Operations Certification, Microsoft Excel
  • Certified in Microsoft Excel: Basic to Advanced, Microsoft Excel
  • Certified in Data Entry Management
  • Certificate in Time Management, Asana
  • QuickBooks Certified User - Intuit
  • CompTIA Network+

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