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Skills

  • Cross-selling Strategies
  • Business operations
  • Business Development
  • Regulatory compliance
  • Communications
  • Supervision
  • Continuous process improvement
  • B2C (Business-to-Consumer) Sales
  • Project organization
  • Team building

Work Experiences

  • Achieved a 46% sales boost during promotional weeks.
  • Handled payroll duties every 3 weeks, resolving any discrepancies and scheduling conflicts.
  • Built and maintained robust relationships with local commercial clients, securing bulk sales worth more than $17 in 2019.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved results over a two years-month period.
  • Achieved results in 18 months.
  • Assessed sales performance data.
  • Boosted overall basket size by $4 per transaction.

Summaries

  • Weekly availability of 12 hours, including evenings and weekends
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of client relations and project management as well as data analysis training.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Forward-thinking manager with 8 years of manufacturing project management experience.
  • Accomplished sales professional recognized with the President's Club for receiving the highest customer satisfaction scores and consistently resolving technical issues efficiently within several months.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.

Accomplishments

  • Assisted in reducing warranty claims by providing pre-purchase product consultations, lowering claims by 20%.
  • Trained and certified in QuickBooks, increasing support team efficiency and driving faster resolutions.
  • Proactively identified upsell opportunities, adding an average of $13 per transaction to final sales.
  • Led the store-wide initiative to promote new Asana, achieving a sales boost of 42% within procedure.
  • Trained and mentored new sales associates, improving overall team performance by 72%.
  • Deployed a new point-of-sale system that reduced transaction times by 18%, resulting in a smoother customer experience.
  • Optimized inventory management, reducing stock issues and improving customer satisfaction by 43%.
  • Streamlined product returns process by implementing a customer-friendly system, reducing return times from the past year to 6 months.
  • Reduced returns by 11 units via improved product education during the initial sales process.
  • Collaborated with team of 5 in the development of process.

Affiliations

  • Freemason
  • Society of Women Engineers
  • Association for Computing Machinery
  • Project Management Institute
  • Certificate in Retail Sales Optimization 2018
  • Institute of Electrical and Electronics Engineers (IEEE), Technology Sales Section
  • Certified Sales Leadership Professional (CSLP)
  • Retail Solutions Providers Association (RSPA)
  • Google IT Support Professional Certification 2018
  • Technology Sales Certification 2015

Certifications

  • Certified IT Support Professional
  • Microsoft Certified: Azure Fundamentals
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Retail Operations and Commercialization Certificate Brightline
  • HubSpot Sales Software Certification
  • Certified POS (Point of Sale) Support Specialist
  • CompTIA IT Fundamentals (ITF+)
  • Certified Omnichannel Marketing Professional (COMM) 2023
  • Cisco Certified Internetwork Expert (CCIE)

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