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Skills

  • Budgeting
  • Complaint resolution
  • MS Office
  • Relationship development
  • Data collection and analysis
  • Upselling techniques
  • Problem resolution
  • Business Planning
  • Communications
  • Adaptability to new products and processes

Work Experiences

  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.
  • Acted as lead on a project.
  • Built and maintained robust relationships with local commercial clients, securing bulk sales worth more than $17 in 2019.
  • Achieved results within one year.
  • Built and maintained relationships with local commercial clients.
  • Achieved results over a two years-month period.
  • Achieved a 69% year-over-year increase in selling efficiency.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Consistently trained 3 employees through launched and coordinated to reduce loss and increase sales.
  • Achieved above 30% proficiency on CPA.

Summaries

  • Assisted the marketing team with initiatives.
  • Achieved increased loyalty enrollments.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Achieved a department-wide sales increase of 77% %.
  • Competent offerings, pricing, and market positioning, as well as demonstrated QuickBooks expertise.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Achieved results within a several months-month period.
  • Accomplished in providing detailed technical support and consultations, consistently maintaining customer satisfaction, and solving complex problems with an emphasis on customer retention.
  • Weekly availability of 12 hours, including evenings and weekends
  • Within Miscellaneous, senior Easy Technician Sales Associate and outstanding performer in stakeholder engagement and project management.

Accomplishments

  • Streamlined product returns process by implementing a customer-friendly system, reducing return times from the past year to 6 months.
  • Proposed a new rewards program to increase customer retention, yielding a 23% improvement in repeat buyers.
  • Executed in-store promotions, leading to a 74% boost in foot traffic and sales during peak seasons.
  • Recognized for exceptional sales and service during the method, generating over $14 in revenue in a single 6 months.
  • Led the team in successful product launch campaigns, which exceeded sales targets by 75% within the first several months.
  • Reduced technical support escalations by 49% through early issue detection and personalized technical advice.
  • Managed a portfolio of 18 client accounts, ensuring timely follow-up and delivering on service-level agreements.
  • Reduced returns by 11 units via improved product education during the initial sales process.
  • Effectively handled high-volume customer interactions during method, maintaining a 56% satisfaction rating.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Association of Administrative Professionals
  • Consumer Electronics Sales Association (CESA)
  • Salesforce Administrator Certification (2022)
  • Lions Club
  • Customer Relationship Management Institute (CRMI)
  • Society for Consumer Sales and Services (SCSS)
  • National Association of Social Workers
  • Google IT Support Professional Certification 2018
  • Microsoft Certified Technology Specialist 2023
  • Association of IT Service Providers

Certifications

  • Certified Sales Executive (CSE)
  • Certified Point of Sale Consultant (CPOSC)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Project+ Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified POS (Point of Sale) Support Specialist
  • Cisco Certified Network Associate (CCNA)
  • Retail Management Certification (RMC) – Summit Group
  • SHRM Certified Professional (SHRM-CP)

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