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Skills

  • Conflict Resolution in Financial Disputes
  • First Aid/CPR
  • MS Office
  • Financial aid process optimization
  • Staff management
  • Budgets
  • Organization
  • Data-driven decision making for student aid
  • Audit management with zero discrepancies
  • Human resources knowledge

Work Experiences

  • Conducted awareness surveys in 18 months.
  • Created detailed KPIs and dashboards for the financial aid team.
  • Used positive motivational techniques to engage employees in business processes.
  • Coordinated with the IT department.
  • Collaborated with government agencies.
  • Increased new bank relationships within the local community by 16% through the implementation of quarterly promotions.
  • Evaluated employee performance and devised strategies for improvement.
  • Assisted in creating a financial literacy program.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Collaborated with student services and admissions teams.

Summaries

  • Collaborative leader who partners with faculty and staff to provide holistic financial support to students, resulting in reduced financial burdens and enhanced retention.
  • Achieved 56% reduction in processing times.
  • To meet and exceed business financial goals, successfully optimizes frameworks and cultivates cohesive teams.
  • Agile Student Finance Supervisor focused on maintaining full regulatory compliance and accurate aid distribution for 11 students annually.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Balances compliance and student needs.
  • Interpersonal skills are exceptional.
  • Achieved 26% time-saving results in financial aid operations.
  • With over 18 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Collaborated with academic departments.

Accomplishments

  • Led cross-functional teams to build a robust compliance program, preventing financial aid errors and achieving ITIL recognition.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved metric which led to system.
  • Coached team of 12 on complex financial aid scenarios, achieving a 47% resolution rate in less than one year.
  • Created detailed financial forecasting models to support long-term policy decisions, influencing a $12 increase in available financial aid funds.
  • Balanced annual budgets for 3 scholarships and grants, ensuring timely allocation of $13 and achieving 59% disbursement accuracy.
  • Contributed to a 35% improvement in departmental efficiency by streamlining the scholarship award process across multiple campuses.
  • Facilitated training sessions for a staff of 13, resulting in the effective implementation of new federal financial aid regulations for 2022.
  • Managed and disbursed more than $8 in federal, state, and institutional aid annually, with zero compliance issues.
  • Enhanced student relations by implementing a conflict resolution framework, reducing financial disparities and improving retention for 10 students.

Affiliations

  • Certification, Certified Financial Aid Administrator (CFAA)
  • Volunteer, Financial Literacy Outreach for First-Year Students
  • Database Administrator, Pell Grants Disbursement Tracking System
  • Mentor, Future Finance Leaders Program
  • Participant, Midwest Association of Student Financial Aid Administrators (MASFAA)
  • Lions Club
  • Attendee, Annual Federal Student Aid (FSA) Training Conference
  • Attendee, Financial Reporting and Compliance in Higher Education Forum
  • Member, National College Access Network (NCAN)
  • Rotary International

Certifications

  • CompTIA A+ Technician
  • Certified Tuition Planning Specialist
  • Pell Grant Administrator Certification
  • Project Management Professional (PMP)
  • Financial Education Certification – National Financial Educators Council
  • National Association of Student Financial Aid Administrators (NASFAA) Core Certification
  • Default Prevention Specialist Certification
  • Salesforce
  • Certified College Financial Consultant (CCFC)
  • Certified Financial Educator (CFE)

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