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Skills

  • MS Office
  • Communications
  • Team management
  • Conflict resolution and problem-solving
  • Discount and promotion structuring
  • Project organization
  • Regulatory compliance
  • KPI tracking and performance analysis
  • Customer service excellence
  • Organization

Work Experiences

  • Returned change and currency and processed debit and credit card payments with a 6% accuracy rate.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Successfully introduced new product lines that resulted in a 5% increase in annual profits.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and workflow optimization talents.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Created a task schedule for Furniture Sales Managers based on their individual strengths and knowledge of team leadership.
  • Achieved 72% over target.
  • Achieved Outstanding Service Award for exceptional sales performance, consistently ranking as a top performer in the Northeast for 2018.
  • Achieved a 28% reduction in excess stock.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.

Summaries

  • Up to date on the most recent designs and trends.
  • Achieved an additional $15 in high-ticket sales.
  • Client-facing professional with a positive attitude and expertise in workflow optimization and performance reporting.
  • Supervisor with 5 years of experience leading talented salespeople who is results-oriented.
  • To present to clients, conducts research on materials, shipping costs, distributors, and manufacturers.
  • Achieved a 51% improvement in delivery efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Aligned sales initiatives with company objectives.
  • Within Miscellaneous, senior Furniture Sales Manager and outstanding performer in budget management and team leadership.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.

Accomplishments

  • Collaborated with marketing team to refine promotional strategies, leading to a successful sale event with 33% increase in foot traffic.
  • Created and conducted presentations for corporate clients, increasing B2B sales for custom furniture products by 2.
  • Resolved product issue through consumer testing.
  • Exceeded quarterly sales goals by an average of 54%, contributing 16 in additional revenue.
  • Collaborated with suppliers to negotiate faster shipping times, reducing order fulfillment lead time by 10 days.
  • Documented and resolved standard which led to procedure.
  • Developed strong relationships with high-value clients, securing repeat orders and increasing annual revenue by 23%.
  • Developed employee incentive programs tied to individual performance, which resulted in a 51% increase in storewide sales.
  • Improved staff retention by developing new hiring and onboarding processes, reducing turnover by 75%.
  • Spearheaded seasonal sales campaigns, increasing revenue during key periods by 24%.

Affiliations

  • Leadership in Retail Sales Excellence Certification
  • Certified Sales Leadership Professional (CSLP)
  • International Retail Furniture Distribution Association (IRFDA)
  • Society of Human Resource Management
  • American Society of Interior Designers (ASID) Affiliate
  • Certified Customer Experience Professional (CCXP)
  • Certified Digital Marketing Professional (CDMP)
  • American Home Furnishings Alliance (AHFA)
  • International Council of Nurses
  • International Furnishings and Design Association (IFDA) Member

Certifications

  • Apple Certified Associate (ACA)
  • Advanced Sales Management in Retail – system
  • Sales Analytics for Retail & E-commerce – metric
  • Certified Customer Experience Manager (CCEM) - Cedar Works
  • Certified Sales Strategist (CSS) – system
  • Advanced Product Lifecycle Management (PLM) Certification – Lakeside Partners
  • Furniture Industry Association Sales Certification (FIAS) – process
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Furniture Selling Strategies Certification – process

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