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Skills

  • Luxury dining etiquette
  • High-volume dining
  • Daily specials memorization
  • Confidentiality and Discretion
  • Peak-hour time management
  • High-profile client relations
  • Table setting
  • Food and beverage pairings
  • Order accuracy and real-time communication
  • Beverage preparation

Work Experiences

  • Immediately distributed orders after adding food, dishes, beverages, and utensils to trays and using SAP to confirm deliveries to the correct rooms.
  • Achieved a 22% reduction in escalated issues.
  • Managed food resources, memorized orders, and coordinated service in a 2-table restaurant.
  • Achieved recognition among 2 top performers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Achieved Outstanding Service Award.
  • Kept the register up to date by following proper billing, payment processing, and cash management procedures.

Summaries

  • With 3 years of experience serving food to procedure customers, this server is highly motivated.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • With careful organization, he is an effective creator of service structures.
  • Known for promoting appetizers, specialty items, and unique wine selections to significantly increase guest check averages.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • When greeting, serving, and fulfilling individual requests, be upbeat and friendly.
  • Efficient Cabana Server with over 10 years of experience in program and framework service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Reliable in coordinating with kitchen staff to complete orders on time and according to individual requirements.
  • Experienced Cabana Server with framework restaurant environments.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.

Accomplishments

  • Maintained strict confidentiality for high-profile cabana guests, ensuring a secure and private experience in all interactions.
  • Documented and resolved standard which led to initiative.
  • Kept up-to-date with resort news and new offerings to ensure accurate, knowledge-based service to all guests.
  • Collaborated with team of 9 in the development of standard.
  • Executed large-scale guest orders with attention to detail, ensuring timely and accurate delivery of all food and beverage items.
  • Delivered top-tier, personalized service to 17 private cabana guests per shift, ensuring a seamless and luxury resort experience.
  • Collaborated with management to develop and implement new procedures, resulting in smoother cabana operations.
  • Maintained cleanliness of assigned cabanas, ensuring a pristine and inviting atmosphere even during peak-traffic times.
  • Contributed to a 34% increase in overall revenue by actively promoting cabana rental services and resort packages.
  • Demonstrated exceptional physical stamina, completing 6-hour shifts during peak resort season without compromising service quality.

Affiliations

  • Association for Computing Machinery
  • Food Handler Safety Certification through procedure
  • Association of Information Technology Professionals
  • International Council of Nurses
  • Rotary International
  • Membership in the Association of Pool and Spa Professionals (APSP)
  • Freemason
  • Active Member, Pool & Hot Tub Alliance (PHTA)
  • Food Safety Certification Program (Level 1 & 2) through process
  • Member of Women in Hospitality & Travel-Tech (WOHTT)

Certifications

  • First Aid and CPR Certification Northwind
  • ServSafe Food Handler Certification
  • Conflict Resolution and Mediation Certification - Ironclad Systems
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Basic Lifeguarding Certification – system
  • SHRM Certified Professional (SHRM-CP)
  • Certified Guest Service Professional (CGSP)
  • Advanced Customer Service Skills Certification - Lakeside Partners
  • Hospitality Management Associate Degree – Beacon Labs

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