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Skills

  • Customer service enhancement techniques
  • Adaptability to overnight shifts
  • MS Office
  • Customer service
  • Inventory discrepancy resolution
  • Budgeting
  • Cross-functional collaboration
  • Leadership in high-pressure environments
  • Continuous process improvement
  • Employee engagement facilitation

Work Experiences

  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Achieved 7% on-shelf availability.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Accomplished in 2022.
  • Welcomed new members and established and updated memberships in Meridian metric programs.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved Top Performer for maintaining the highest overnight team productivity across the Raleigh region in 2020.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dynamic application of strategic planning and budget management in a fast-paced business environment.
  • A forward-thinking Overnight Team Leader with a history of reducing operational costs through labor optimization and payroll adjustments, reducing nightshift labor expenses by 22%.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Overnight Team Leader who is proactive and meticulous, with over 11 years of experience in the procedure industry.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Increased team engagement by 77% through development of recognition programs and peer mentorship opportunities.
  • Devised energy-efficient lighting schedules across overnight operations, saving the company 71% in electricity costs.
  • Boosted compliance with health and safety standards by 66% during overnight shifts through hands-on training programs.
  • Enhanced order fulfillment accuracy by 21% during overnight shifts by implementing a new quality check process.
  • Developed and deployed cross-training programs that increased team versatility by 23%.
  • Reduced equipment setup times by 40% through the introduction of new preparation procedures for the overnight team.
  • Implemented lean manufacturing techniques that improved overnight processing speed by 85% while reducing waste by 10 units.
  • Introduced improved staffing schedule processes that led to a 19% increase in overall team efficiency during overnight shifts.
  • Resolved product issue through consumer testing.
  • Led a team of 8 in achieving Outstanding Service Award for overnight productivity in the Austin region in 2022.

Affiliations

  • Local Chamber of Commerce Taskforce Member for Workforce Development 2019
  • Lions Club
  • National Retail Federation (NRF) Member
  • Project Management Institute
  • Association of Information Technology Professionals
  • National Association of Leadership and Success (NALS) - Inducted Member
  • Team Collaboration Excellence Award from Harbor & Co. - 2016
  • Certified Leadership and Supervision Techniques through Ironclad Systems
  • Certified Professional in Distribution and Warehousing (CPDW)
  • Lean Operations and Project Management Certification from Northwind

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Logistics and Supply Chain Professional, Summit Group
  • HR and Employee Training Compliance Certification, Summit Group
  • Project Management Professional (PMP)
  • Team Leadership in Complex Environments Certification, Beacon Labs
  • Certified Workplace Communication Strategist, Lakeside Partners
  • Certified Inventory Control Specialist – Brightline
  • Certified Store Management Professional, metric
  • Employee Relations and Engagement Certificate, Brightline

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