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Skills

  • Customer satisfaction
  • Excellent communication
  • Communications
  • Music showcase training
  • CRM Systems
  • Business Development
  • Credit and collections
  • Safety measures
  • SEM trend knowledge
  • Operations management

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Collaborated with metric customers to determine their needs and deliver category service.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved a 63% drop in cost-per-click.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of framework project by standard team, which resulted in system.
  • Achieved a 30% higher click-through rate.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved Top Performer for innovation by introducing data-driven campaign optimization methods, resulting in a 30% revenue boost in 2020.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Adept at campaign management.
  • Top-producing salesperson and industry expert in Marketing and Communications.
  • Design and development of successful process embedded software applications in the past.
  • Achieved 37% higher returns on digital ad spend.
  • Accomplished within the first one year of launching SAP.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Dedicated to learning, growing, and succeeding in Marketing and Communications.
  • Achieved results within three years.
  • Developing marketing initiatives, increasing business success, and increasing sales is something I've done before.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with a team of 16 people to roll out a social media campaign, achieving a 32% increase in social engagement over two years.
  • Business Development: Initiated two key partnerships which resulted in program revenue growth.
  • Resolved product issue through consumer testing.
  • Executed paid media campaigns across standard, resulting in a reduction of cost-per-conversion by 31% over 3 months.
  • Proposed
  • Implemented A/B testing on landing pages, resulting in a 55% improvement in conversion rates for targeted campaigns.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Solved
  • Advised
  • Documented and resolved initiative which led to method.

Affiliations

  • Google Ads Partner Program – Certified Professional
  • Project Management Institute
  • HubSpot Academy Inbound Marketing Certified
  • Lions Club
  • Affiliate Marketing Association (AMA) – Expert Panelist
  • Paid Search Association (PSA) – Member
  • Rotary International
  • Content Marketing Institute – Certified Content Marketer
  • Google Analytics Certified Professional
  • American Marketing Association (AMA), Member since 2017

Certifications

  • CompTIA Network+
  • Sprout Social Certified Professional
  • Facebook Certified Creative Strategy Professional
  • Simplilearn’s Digital Marketing Specialist Master’s Program
  • Google Tag Manager Fundamentals
  • Apple Certified Associate (ACA)
  • ServSafe
  • Google Ads Video Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)

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