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Skills

  • Business operations
  • Patient intake coordination
  • Staff training and mentoring
  • Regulatory compliance
  • Patient flow optimization
  • Patient follow-up management
  • Problem resolution
  • Decision-making under pressure
  • Data analytics for scheduling trends
  • Multitasking under deadlines

Work Experiences

  • Consolidated overlapping appointments.
  • Coordinated multi-specialty appointment bookings.
  • Achieved 15% compliance with state-wide telehealth guidelines.
  • Enhanced user interface interaction.
  • Collaborated with external healthcare providers to confirm external referrals and schedule specialized diagnostic tests within three years days.
  • Consistently communicated with physicians and department leads to prioritize urgent care needs, successfully reducing wait times for high-priority cases.
  • Kept meticulous records of office inventories and ordered additional supplies for $11.
  • Addressed patient concerns.
  • Achieved a 10% error reduction rate.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Trained in Jira and possesses exceptional budget management abilities.
  • Knows how to manage charts, forms, and payments.
  • Award-winning Patient Scheduling Coordinator.
  • Adept at using Salesforce and Electronic Health Records (EHR) management to streamline operations and reduce administrative error rates by 62%.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Balanced patient care and operational needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Addressed over 18 patient concerns monthly.

Accomplishments

  • Monitored and adjusted daily schedules to prioritize urgent cases, resulting in a 48% increase in staff efficiency.
  • Updated and maintained accurate patient records in Asana, ensuring a 19% reduction in administrative errors per quarter.
  • Created manual scheduling workarounds during a system-wide outage preventing disruptions to 17 appointments during the standard period.
  • Took initiative to introduce cross-departmental scheduling coordination, which streamlined patient care transitions across 11 departments.
  • Trained 16 new team members on advanced scheduling software, which decreased scheduling conflicts by 66%.
  • Established a system for generating comprehensive daily reports, providing detailed insights into patient flow and visit trends for management review.
  • Designed and implemented patient interview processes during scheduling, drastically reducing mismatched appointments based on patient needs.
  • Successfully reduced appointment no-show rates by 37% through proactive patient reminder calls and follow-ups.
  • Developed and maintained a feedback mechanism for patients post-appointment changes, reducing patient complaints by 70%.
  • Collaborated with team of 3 in the development of standard.

Affiliations

  • American Telemedicine Association (ATA)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Healthcare Administrative Technology Association (HATA)
  • National Association of Healthcare Access Management (NAHAM)
  • American Health Information Management Association (AHIMA)
  • Patient Advocate Certification Board (PACB)
  • Certified Health Access Specialist (CHAS) through initiative
  • Healthcare Innovation Alliance (HIA)
  • Certified Specialist in Scheduling & Resource Optimization (CSSRO)
  • Rotary International

Certifications

  • Salesforce
  • Advanced Patient Communication Skills Certificate by metric
  • Medical Office Administration Certification by American Association of Professional Coders (AAPC)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Certified Healthcare Access Associate (CHAA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Scheduling Coordinator (CSC) by Northwind
  • Medical Billing & Coding Certification by framework

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