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Skills

  • Communication with cross-functional teams
  • Process improvement
  • Table setting
  • Communications
  • Cross-departmental Collaboration Skills
  • High-volume guest management
  • Project organization
  • Guest flow redesign & bottleneck elimination
  • Bill computation
  • Problem resolution

Work Experiences

  • Achieved Employee of the Year for outstanding service.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Adjusted seat timing for seamless service.
  • Contributed to a $2 increase in monthly beverage sales.
  • Achieved 26% reduction in booking errors.
  • Converted 44% of negative experiences into positive reviews.
  • Avoided double bookings.
  • Achieved results over the past year.
  • Acted as the primary point of contact for walk-in guests during high-traffic periods, ensuring accurate seat times and managing up to 5 reservations per night.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 11%.

Summaries

  • Hostess Manager is a communicative Hostess Manager who is committed to providing exceptional service and unforgettable guest experiences.
  • In stressful situations, a detailed organizer of service operations with versatility.
  • Analytical thinker.
  • Balanced staffing needs effectively.
  • High-energy restaurant employee with experience greeting guests and overseeing smooth dining operations.
  • Boosted overall employee performance by 83%.
  • Hostess Manager with 18 years of experience working for process businesses.
  • Hostess Manager with 8 years of successful workflow optimization and client relations experience.
  • When it comes to attending to guests, she is skilled at creating a welcoming atmosphere.
  • Achieved 51% lower staff turnover.

Accomplishments

  • Ensured compliance with local health and safety regulations during high-volume service times, resulting in zero violations over 2021.
  • Resolved technical issues with the POS system in real time, leading to a 57% increase in transaction processing speed.
  • Recommended menu specials based on guest preferences and feedback, contributing to a 50% rise in upsale opportunities.
  • Facilitated a seamless VIP guest experience by ensuring personal preferences were met, resulting in 35% increase in personalized services.
  • Analyzed guest feedback surveys and worked with management to address common concerns, reducing negative reviews by 70%.
  • Developed contingency plans for high-capacity events, ensuring processes were adaptable under pressure, avoiding double-bookings or delays.
  • Documented and resolved initiative which led to metric.
  • Developed new guest engagement strategies during downtime, contributing to a 85% increase in repeat customers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with kitchen staff on time-sensitive seating schedules for large reservations, reducing overrun times by 48%

Affiliations

  • American Marketing Association
  • Women's Foodservice Forum (WFF)
  • Society of Human Resource Management
  • Freemason
  • National Association of Catering Executives (NACE)
  • American Hospitality and Lodging Education Foundation (AHLEF)
  • Certified Hospitality Educator (CHE) Program
  • Association for Supply Chain Management (APICS)
  • American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Hospitality Staffing Professional

Certifications

  • POS System Efficiency Certification - Microsoft Excel
  • Event Planning & Management Certification - Meridian
  • Certified Tourism Ambassador (CTA) - 2019
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Certified in Meeting and Event Planning - 2015
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Supervisory Skills Certification - 2017

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