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Skills

  • Team management
  • Process improvement
  • Customer service
  • Standard equipment
  • Food station setup
  • Dining area cleanliness
  • Conflict resolution
  • Client Feedback Analysis
  • Supervision
  • Detailed record keeping

Work Experiences

  • Allowed real-time insights to address service issues.
  • Analyzed traffic flow data to optimize shift staffing schedules during seasonal spikes, increasing operational efficiency by 32%.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Collaborated with kitchen and bar on nightly specials.
  • Converted 44% of negative experiences into positive reviews.
  • Collaborated with kitchen and bar on nightly specials, ensuring staff were informed and prepared for high-demand press that increased orders by 18% per night.
  • Evaluated a 5 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Communicated new menu items using HubSpot.
  • Achieved Employee of the Year for outstanding service.

Summaries

  • Achieved measurable operational results.
  • In any situation, remain calm and level-headed.
  • Seating, reservations, and events are managed by a pleasant and experienced individual.
  • Analytical thinker.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Attracted 7 repeat customers.
  • Achieved a 27% reduction in guest wait times.
  • Boosted guest satisfaction by 39%.
  • Hostess Manager is a multi-talented Hostess Manager who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Resolved technical issues with the POS system in real time, leading to a 57% increase in transaction processing speed.
  • Achieved Top Performer for excellent customer service and staff leadership during program.
  • Created personalized seating plans for VIP clients, improving loyalty and increasing event bookings by 40%
  • Collaborated with team of 2 in the development of framework.
  • Designed and enforced service standards that resulted in a 25% drop in guest complaints for 2021.
  • Streamlined communication between front desk and kitchen staff during peak hours to minimize service delays.
  • Conducted staff performance evaluations and implemented corrective actions that enhanced guest seating accuracy by 15% points.
  • Assisted in integrating a new reservation platform which cut manual booking errors by 24% in the first 13 months.
  • Successfully handled high-volume reservations for large events, ensuring smooth seating transitions and guest satisfaction.
  • Implemented guest seating prediction tools, boosting table rotation efficiency by 22% during peak dining hours.

Affiliations

  • Freemason
  • Certified Hospitality Educator (CHE) Program
  • Professional Manager’s Network for Fine Dining
  • International Travel & Hospitality Association
  • Restaurant Innovative Technology Association (RITA)
  • Toastmasters
  • Society of Women Engineers
  • National Association of Catering Executives (NACE)
  • International Association of Administrative Professionals
  • Certified Guest Service Professional (CGSP) - Required Membership

Certifications

  • Certified Restaurant Professional (CRP) - Vantage
  • Conflict Resolution and Management Training - Vantage
  • CPR & First Aid Certification - American Red Cross
  • Certified Public Accountant
  • Supervisory Skills Certification - 2017
  • Microsoft Certified Systems Engineer (MCSE)
  • Restaurant & Loyalty Management Software Certification - Jira
  • Event Planning & Management Certification - Meridian
  • Google Certified Professional Cloud Architect
  • Strategies for Upselling in Hospitality Certification - framework

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