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Skills

  • Customer service
  • eLearning Course Development
  • Budgets
  • Employee retention strategies
  • Team building
  • Leadership and management training
  • Leadership coaching
  • Digital learning transformation
  • Communications
  • Workshop coordination

Work Experiences

  • Achieved a 39% higher correlation between training and performance outcomes.
  • Boosted personalized learning compatibility by 31%.
  • Achieved 32% growth in targeted skill acquisition.
  • Achieved a 84% improvement in team leadership index scores.
  • Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement.
  • Organized workshops for employees to help them better understand the company's mission, streamline daily operations, and align employee and company priorities.
  • Assisted companies in developing training budgets, resulting in annual savings of over $9 for 14 companies.
  • Used HubSpot to create training for program employees, resulting in a 16% increase in company retention and productivity.
  • Analyzed performance data.
  • Based on system.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced Training Specialist with a track record of success in vendor management instruction spanning 17 years.
  • An outgoing personality with a hands-on, creative approach.
  • Achieved a 48% increase in course satisfaction.
  • Learning Development Leader with 14 years of successful workflow optimization and vendor management experience.
  • Strengths in data analysis and cross-functional collaboration backed up by Beauty and Spa training.
  • Achieved a 74% improvement in leadership effectiveness.
  • Dedicated to learning, growing, and succeeding in Beauty and Spa.
  • Within Beauty and Spa, senior Learning Development Leader and outstanding performer in team leadership and process improvement.
  • Achieved a 51% improvement in course completion.

Accomplishments

  • Managed the content development process for Beauty and Spa certification training, ensuring a 20% certification completion rate.
  • Reduced time to proficiency for new software users by 5 days through the delivery of targeted e-learning content.
  • Collaborated with marketing to create role-tailored training programs, resulting in an employee upskill rate of 62% within 8 weeks.
  • Led global L&D team through the deployment of multilingual training programs that increased employee engagement globally by 62%.
  • Devised a targeted onboarding program specifically for remote workers, improving virtual engagement rates by 76%.
  • Implemented mobile-accessible, micro-learning modules that increased on-demand learning participation by 75%.
  • Nurtured a culture of continuous learning by facilitating knowledge-sharing events, which led to an internal promotion rate of 74%.
  • Spearheaded the transition of in-person training to a hybrid learning model, increasing accessibility to 15 global offices.
  • Formulated a comprehensive learning impact analysis, resulting in a 77% increase in learning-to-performance correlation metrics.
  • Collaborated with team of 11 in the development of category.

Affiliations

  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • eLearning Guild - Leadership and Training Special Interest Group
  • Association for Computing Machinery
  • Society for Organizational Learning (SoL)
  • Association for Talent Development (ATD)
  • International Coach Federation (ICF)
  • International Council of Nurses
  • Global Corporate Learning Forums (GCLF)
  • National Association of Workforce Development Professionals (NAWDP)

Certifications

  • Certified Leadership Development Coach by Northwind
  • Certified Learning Facilitator (CLF) by Northwind
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP) by Society for Human Resource Management
  • Certified Professional in Talent Development (CPTD) by ATD
  • Emotional Intelligence Certification by Genos International
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician
  • Certified eLearning Specialist by metric
  • Certified Public Accountant

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