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Skills

  • Weekly Payroll
  • Tax preparation
  • Accounts payable/receivable
  • Local area route knowledge
  • MS Office
  • Internal auditing
  • Positive learning process
  • Proficiency in strategic planning
  • Communications
  • Excel in standard

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a clean inspection rating.
  • Organized and cased mail in the designated route's delivery sequence.
  • Oversaw the delivery of standard project by initiative team, which resulted in metric.
  • Addressed customer concerns promptly.
  • Worked directly with customers to deliver mail, packages, and orders.
  • Directly interacted with customers in a pleasant manner while remaining professional at all times.
  • Sorted and placed mail into mailboxes and post office boxes with high accuracy.

Summaries

  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Customer-focused Sales Representative with 9 years of experience solving problems for clients.
  • Accomplished Carrier, recognized with the 'President's Club' in 2020 for outstanding customer service and on-time performance.
  • Achieved a customer satisfaction rating of 78%.
  • Reliable and thoughtful, with a strong ability to resolve discrepancies and improve accuracy.
  • Commercial and residential customers are served by a pragmatic mail carrier with 4 years of experience.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Handles delivery issues, maintains records, and works rotating schedules with ease.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.

Accomplishments

  • Solved
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Streamlined
  • Achieved a 84% reduction in overtime hours by initiating efficient route scheduling and time management practices.
  • Proposed
  • Represented
  • Continuously exceeded monthly delivery targets for 18 months, maintaining a 100% clean and accident-free driving record.
  • Resolved product issue through consumer testing.
  • Initiated
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • Certified Professional Logistician (CPL) from SOLE
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • National Postal Mail Handlers Union
  • Certified Supply Chain Specialist (CSCS)
  • Professional Courier and Delivery Driver Association
  • Professional Association of Trucking and Freight Forwarding
  • Commercial Vehicle Safety Alliance (CVSA)
  • Institute of Supply Chain Management (ISCM)
  • International Freight & Logistics Association

Certifications

  • First Aid/CPR Certified
  • Customer Service & Professionalism Training - Beacon Labs
  • CompTIA A+ Technician
  • Logistics and Supply Chain Management Certification - Northwind
  • DOT Auditing Certification - Northwind
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • U.S. Postal Service (USPS) City Carrier Assistant (CCA) Training
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+

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