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Skills

  • Adherence to safety protocols
  • Familiarity with DOT regulations
  • Collaboration with IT for software customization
  • Driver compliance monitoring
  • Delivery performance monitoring
  • Delivery schedule planning
  • Cost reduction strategies
  • Project organization
  • Fleet management systems
  • Problem resolution

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Reviewed routes and expected delivery times to determine the order of deliveries.
  • Assessed delivery routes.
  • Collaborated with warehouse staff.
  • Used Workday to accurately record delivery, payment, and route information.
  • Achieved a $11 decrease in unexpected vehicle repairs.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with IT teams.
  • Customer complaints, requests, and feedback were communicated to company management for prompt resolution.
  • Achieved employee retention rate of 44%.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Boosted customer satisfaction by 13%.
  • At all times, motivated to provide prompt, friendly, and professional service.
  • Achieved 14% fewer accidents in 2015.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Certified Route Trainer with a proven ability to mentor and retain drivers, evidenced by achieving an employee retention rate of 52% through continuous support and guidance.
  • Achieved over 75% increase in delivery satisfaction.
  • Safety-conscious and proactive when it comes to vehicle inspections and maintenance.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Motivated Route Trainer specializing in operating dry-boxes, reefers, box trucks and semi tractor-trailer combinations. Current category license with process endorsement, as well as certifications in pallet jack and forklift operation.

Accomplishments

  • Designed and implemented a performance-based incentive program that led to a 66% increase in driver performance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assessed and restructured delivery routes, resulting in a 17% reduction in fuel usage while maintaining 53% punctuality.
  • Administered route planning software, reducing average delivery times by 30% over 5 months.
  • Developed a multi-tier incentive plan to reward safe and efficient deliveries, which improved on-time performance by 37% across two years.
  • Reduced fuel costs by $2 annually through strategic implementation of eco-friendly driving techniques and route revision.
  • Collaborated with cross-functional teams to redesign routes, which reduced delivery-related customer service complaints by 40%.
  • Coached a team of 3 in route efficiency strategies, achieving a 79% improvement in overall logistics management.
  • Collaborated with team of 8 in the development of metric.
  • Acted as a liaison between route drivers and operational leadership to bolster communication, leading to a reduction in missed deliveries by 24%.

Affiliations

  • North American Transportation Management Institute (NATMI)
  • American Logistics Association (ALA)
  • Institute of Supply Chain Management (ISM)
  • International Society of Logistics (SOLE)
  • Lions Club
  • National Association of Social Workers
  • Toastmasters
  • American Medical Informatics Association
  • Institute of Transportation Engineers (ITE)
  • Society of Women Engineers

Certifications

  • Certificate in Route Planning & Optimization (RPO) by Northwind
  • Certified Public Accountant
  • Salesforce
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Incident Investigation Certification by Summit Group
  • Certified Transport Trainer (CTT)
  • Professional Truck Driver Institute Certification (PTDI)
  • Certified Driver Performance Management Specialist (CDPMS)
  • Certified Leadership & Training Facilitator by Summit Group

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