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Skills

  • First Aid/CPR
  • Event access control management
  • High-revenue reservation management
  • Business operations
  • Process improvement
  • High-capacity event management
  • Problem resolution
  • Client preferences tracking with process
  • MS Office
  • Exclusive event planning

Work Experiences

  • Anticipated client needs by keeping detailed records of past services offered, leading to a 42% improvement in guest satisfaction surveys.
  • Evaluated a 15 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Contributed to $11 in added revenue.
  • Achieved 85% reduction in wait times.
  • Coordinated with security for VIP guest entrance.
  • Achieved a 81% improvement in guest satisfaction surveys.
  • Conceptualized and promoted exclusive VIP nights.
  • Customer questions about hours, seating, and procedure information were answered by me.
  • Collected preferences over one year.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 10%.

Summaries

  • Committed team leader.
  • Working with staff to create unique dining experiences has proven to be a success.
  • When it comes to attending to guests, she is skilled at creating a welcoming atmosphere.
  • Seating, reservations, and events are managed by a pleasant and experienced individual.
  • Achieved a 31% improvement in service accuracy.
  • Finding new ways to exceed customers' expectations with personalized service on a regular basis.
  • Customer transactions are processed, reservations are organized, and dining room staff is coordinated by helpful VIP Hostess.
  • VIP Hostess with 2 years of successful client relations and cross-functional collaboration experience.
  • Adhered to strict security standards.
  • Adhered to strict security protocols.

Accomplishments

  • Successfully handled VIP guest requests and adjustments, contributing to a 55% improvement in service efficiency during high-volume events.
  • Performed personalized outreach to VIP guests post-event, securing repeat bookings and increasing client loyalty by 28%.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 11 in the development of method.
  • Established a strong rapport with over 2 VIP clients, consistently facilitating exclusive access and tailored experiences for repeat visitors.
  • Successfully balanced multiple VIP client needs during high-pressure events, meeting all guests’ expectations and improving event scorecards by 77%.
  • Increased repeat VIP business by 75%, leveraging tailored experiential strategies and customer relationship management practices.
  • Documented and resolved method which led to category.
  • Trained new hires in best practices for high-revenue service delivery, which improved team efficiency by 67% in VIP sections.
  • Enhanced overall VIP experience through proactive client engagement, providing tailored solutions and increasing repeat clientele by 67% in 2024.

Affiliations

  • Jaycees
  • American Medical Informatics Association
  • School of Business in Hospitality at Northwind
  • American Marketing Association
  • Event Service Professionals Association (ESPA)
  • Nightlife Concierge Professionals Association
  • Nightclub & Bar Show (Educational Participation) 2018
  • Society of Human Resource Management
  • VIP Event Organizers International Affiliation
  • The International Festival & Events Association (IFEA)

Certifications

  • Luxury Customer Service Certification, Harbor & Co. 2024
  • SHRM Certified Professional (SHRM-CP)
  • Introduction to Hospitality and Tourism Certificate, Brightline, 2021
  • Certified Public Accountant
  • CompTIA Network+
  • Customer Relationship Management (CRM) Specialist, Cedar Works, Focused on metric, 2018
  • Certified Public Accountant (CPA)
  • Certified Hospitality and Tourism Management Professional (CHTMP) - Beacon Labs, 2016
  • CompTIA A+ Technician
  • Certificate in Event Marketing, system 2023

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