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Skills

  • Process improvement
  • Vendor relationship management
  • Team Leadership
  • Continuous Improvement
  • Contract Management
  • Process automation
  • Negotiation
  • Leadership
  • Inventory control
  • Operational efficiency

Work Experiences

  • Devised effective work schedules for each team member in order to meet deadlines and staff shifts appropriately.
  • Achieved a 52% reduction in customer complaints.
  • Assessed the strengths of employees and assigned tasks based on their experience and training.
  • Was in charge of hiring, performance management, and reviews, as well as coaching, mentoring, salary development, and budgeting.
  • Achieved a 25% increase in individual output.
  • Investigated equipment failures using a variety of troubleshooting techniques.
  • Achieved a 50% reduction in supply costs.
  • Evaluated team performance and provided metrics to members of the leadership team.
  • Instituted team competitions and goals in order to boost productivity and boost employee morale.
  • Assessed team performance through data analysis, driving corrective actions that achieved a 36% increase in goal attainment.

Summaries

  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Extensive experience with cost-cutting techniques and streamlining production processes.
  • Optimize long-term success by effectively balancing targets with resources.
  • Directs high-producing teams while cultivating long-term employee relationships.
  • Forward-thinking manager with 14 years of manufacturing project management experience.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Dedicated to increasing customer satisfaction by leading effective customer-focused teams.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.

Accomplishments

  • Monitored and enforced safety compliance across multiple shifts, reducing lost workdays due to injury by 17%.
  • Coordinated a cross-departmental initiative that streamlined workflows and increased overall department efficiency by 38%.
  • Led successful integration of Tableau, reducing processing times by 40% and increasing customer satisfaction scores by 61% points.
  • Executed a cost-reduction initiative that saved the company $6 over three years while maintaining service levels.
  • Used Lean Manufacturing principles to redesign workflows, lowering operational costs by $14 annually.
  • Supervised daily operations of human resources, improving overall efficiency and achieving a 28% reduction in cycle time.
  • Continuously monitored and fine-tuned processes using Six Sigma methodologies, decreasing waste and improving overall operational cost efficiency.
  • Collaborated with team of 13 in the development of initiative.
  • Utilized root cause analysis to identify and rectify production inefficiencies, leading to a 61% boost in productivity.
  • Introduced new quality control measures that reduced defect rate by 70% while maintaining production goals.

Affiliations

  • Project Management Institute
  • Society for Human Resource Management (SHRM)
  • American Medical Informatics Association
  • Institute of Management Consultants USA (IMC USA)
  • National Institute of Standards and Technology (NIST) Affiliate
  • Institute of Leadership & Management (ILM)
  • National Contract Management Association (NCMA)
  • American Manufacturing Association (AMA)
  • American Industrial Hygiene Association (AIHA)
  • Society of Industrial and Office Realtors (SIOR)

Certifications

  • Certified Public Accountant (CPA)
  • Certified ScrumMaster (CSM) | Scrum Alliance, 2023
  • Supply Chain Manager Certification (CSCM) – International Supply Chain Education Alliance (ISCEA)
  • Salesforce
  • KPI Professional Certification - The KPI Institute
  • Certified Business Process Professional (CBPP) - Association of Business Process Management Professionals (ABPMP)
  • Certified Professional in Training Management (CPTM) – Training Industry
  • ServSafe
  • Apple Certified Associate (ACA)
  • Operational Excellence Leadership Certification – category 2015

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