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Skills

  • Team Leadership
  • Data-driven decision making
  • Relationship development
  • Project organization
  • Resource allocation
  • Contract Management
  • Organization
  • Negotiation
  • Operations management
  • Conflict resolution

Work Experiences

  • Was in charge of hiring, performance management, and reviews, as well as coaching, mentoring, salary development, and budgeting.
  • Devised effective work schedules for each team member in order to meet deadlines and staff shifts appropriately.
  • Achieved a $131,000 reduction in holding costs.
  • Instituted team competitions and goals in order to boost productivity and boost employee morale.
  • Achieved a 52% reduction in customer complaints.
  • Achieved Outstanding Service Award for excellence in leadership.
  • Actively engaged in resolving escalated issues.
  • Was successful in managing large volumes of client-facing interactions and building strong relationships with physicians, medical and laboratory staff, and patients.
  • Assessed the strengths of employees and assigned tasks based on their experience and training.
  • Adjusted safety protocols according to Miscellaneous regulations.

Summaries

  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Manage and motivate framework employees to meet and exceed company goals.
  • Customer-focused professional with 5 years of experience in the Miscellaneous sector.
  • Within Miscellaneous, senior Certified Supervisor and outstanding performer in project management and vendor management.
  • Dedicated to increasing customer satisfaction by leading effective customer-focused teams.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Certified Supervisor is a multi-talented Certified Supervisor who is consistently rewarded for planning and operational improvements.
  • Risk assessment, stakeholder engagement, and cross-functional collaboration are all well-trained.
  • Dedicated to providing high-quality services and products.

Accomplishments

  • Reviewed department policies for inefficiencies and proposed changes that resulted in an 82% increase in operational performance.
  • Participated in company-wide digitization effort, introducing automation within initiative to reduce manual labor by 24%.
  • Led successful integration of Tableau, reducing processing times by 40% and increasing customer satisfaction scores by 61% points.
  • Communicated effectively with senior stakeholders, ensuring that all project milestones were met on or ahead of schedule.
  • Led successful rollout of a new digital inventory system, reducing stock discrepancies by 79% and improving order accuracy.
  • Used Lean Manufacturing principles to redesign workflows, lowering operational costs by $14 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a cross-functional team approach that reduced operational bottlenecks, resulting in a 24% increase in output.
  • Managed conflict resolution within team settings, improving interdepartmental relations and reducing customer complaints by 46%.
  • Coached and developed a high-performing team of 13 direct reports, maintaining consistently high productivity and morale.

Affiliations

  • Society of Women Engineers
  • Global Management Association (GMA)
  • National Organization for Competency Assurance (NOCA)
  • Rotary International
  • National Association of Supervisors & Managers
  • National Association of Workforce Boards (NAWB)
  • American Industrial Hygiene Association (AIHA)
  • Institute of Leadership & Management (ILM)
  • American Marketing Association
  • American Medical Informatics Association

Certifications

  • Certified Manager (CM) – Institute of Certified Professional Managers (ICPM)
  • Google Certified Professional Cloud Architect
  • ISO 9001 Quality Management Systems Certification (Vantage, 2015)
  • Certified in Production and Inventory Management (CPIM) – ASCM (Association for Supply Chain Management)
  • KPI Professional Certification - The KPI Institute
  • Team-Centered Leadership Excellence (TCLE) Certification – metric 2018
  • First Aid/CPR Certified
  • Time Management Coaching Certification – Cedar Works 2023
  • Certified Professional in Training Management (CPTM) – Training Industry
  • Certified Reliability Leader (CRL) - Reliabilityweb.com 2022

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