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Skills

  • Denial management
  • Interpreting physician orders
  • Communications
  • Appointment scheduling
  • Insurance verification procedures
  • HIPAA compliance
  • Customer service
  • Accounts receivable management
  • Denial Rate Reduction
  • Project organization

Work Experiences

  • Achieved reduction in 2023.
  • Achieved a 45% resolution rate within 30 days.
  • Collaborated with executive teams.
  • Achieved an average of $4 per month.
  • Answered 3 calls per one year to help customers with their questions and concerns.
  • Went over the doctors' daily care slips.
  • Achieved 9 consecutive months without discrepancies.
  • Achieved an average reduction of outstanding balances by 35%.
  • Collaborated with physicians on procedure pricing.
  • Collaborated with the marketing team to communicate financial services and discounts, resulting in a 21% uptick in patient enrollment in SAP.

Summaries

  • Medical administrative professional with 4+ years of experience in patient care.
  • Collaborative Patient Financial Coordinator focused on improving patient satisfaction and communication, reducing billing complaints by 58% in 11 months through the implementation of a streamlined communication system.
  • Complete patient education is a success.
  • Achieved a 21% reduction in patient complaints.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Boosted revenue accuracy by 71% within 2024.
  • Accomplished Patient Financial Coordinator.
  • Spanish is a second language for me.
  • Achieved a 41% drop in denial rates.
  • Boosted team efficiency with streamlined financial counseling processes.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented patient-friendly financial counseling, reducing out-of-pocket costs for 8 patients through education on coverage options.
  • Achieved Scrum Master Certification and applied best practices to patient financial coordination, improving compliance and performance across departments.
  • Successfully processed COVID-19 relief funds, ensuring 9 patients received financial aid without delay.
  • Resolved product issue through consumer testing.
  • Guided uninsured and underinsured patients through financial assistance programs, achieving a 33% reduction in hospital write-offs.
  • Reduced manual data entry tasks by 34%, leading to a 6-hour reduction in weekly administrative work with the adoption of metric.
  • Consistently exceeded monthly collection goals by 72% while maintaining a patient-first approach to financial communication.
  • Advocated for patients facing high deductibles, reducing their financial burden by 72% after negotiating with insurance providers.
  • Collaborated with the insurance verification team to shorten the insurance approval process from 4 weeks to 13 days.

Affiliations

  • Association of Information Technology Professionals
  • Medical Group Management Association (MGMA)
  • International Association of Patient Financial Advocates (IAPFA)
  • American Health Information Management Association (AHIMA)
  • Society of Human Resource Management
  • National Healthcare Collectors Certification (NHCC)
  • National Association of Healthcare Access Management (NAHAM)
  • Rotary International
  • National Council of Certified Revenue Management Professionals (NCCRM)
  • Association for Patient Experience (AfPE)

Certifications

  • Certified Medical Office Manager (CMOM)
  • Certified Healthcare Financial Professional (CHFP)
  • Certified Cost Reimbursement Specialist (CCRS)
  • Certified Patient Financial Services (CPFS) by AAHAM
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Medical Reimbursement Specialist (CMRS)
  • Revenue Integrity Professional Certification by NAHRI
  • Certified Revenue Cycle Specialist (CRCS-I) for Institutional Billing
  • ServSafe

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