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Skills

  • Deadline management
  • Collaboration with financial aid departments
  • Process improvement for graduation approvals
  • Cross-department collaboration
  • Communication with students and academic departments
  • Application accuracy through digital tools
  • Process optimization for degree clearance
  • Implementation of digital tools for process automation
  • Regulatory compliance
  • Orientation program development

Work Experiences

  • Oversaw the delivery of framework project by program team, which resulted in framework.
  • Talked to teachers to figure out what was going on in the classroom and to come up with new ways to teach.
  • Achieved a completion rate of 40%.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with faculty to set clear deadlines.
  • Acted as primary liaison for partners.
  • Achieved a 75% reduction in student queries.
  • Achieved 60% on-time clearance.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with faculty to set clear deadlines and milestones, improving graduation application submission rates by 21%.

Summaries

  • Relationship builder who takes a decisive approach to solving operational issues.
  • Collaborated with faculty to raise graduation application submission rates.
  • Achieved a 73% reduction in completion time.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Accomplished this by 2019.
  • Accomplished Graduation Coordinator with a history of designing training programs that cut down administrative errors by 22% and improved overall process efficiency.
  • Boosted graduation application submission rate by 33%.
  • Conducted degree eligibility assessments.
  • Achieved a 62% error reduction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Secured venue bookings for 5 ceremonies with up to 5 attendees, ensuring a successful event each year without scheduling conflicts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with student disability services to ensure that necessary accommodations were provided for 7+ graduates with special needs during ceremonies.
  • Worked with board of deans and academic advisors to review and preemptively clear over 9 student accounts, eliminating potential graduation holds.
  • Established new protocols for real-time graduation status updates, reducing student follow-up inquiries by 42% during peak season.
  • Created and deployed satisfaction surveys reviewed by over 14% of graduates, enhancing the ceremony planning process for future events.
  • Developed graduation milestone trackers that helped academic advisors better guide students toward their degree requirements, decreasing missed deadlines by 36%.
  • Led initiatives to integrate automation tools for graduation correspondence, cutting manual entry work by 26% and freeing up staff time.
  • Increased the efficiency of the degree audit process by implementing new best practices, leading to a 72% improvement in turnaround time.
  • Improved communication flow between departments to accelerate the processing of graduation applications, reducing the average approval time by 4 days.

Affiliations

  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Educational Advisory Board (EAB)
  • American Society for Training and Development (ASTD)
  • Association for the Study of Higher Education (ASHE)
  • National Orientation Directors Association (NODA)
  • American Association of University Professors (AAUP)
  • Freemason
  • American Society of Safety Professionals
  • Graduation Summit Working Group, method

Certifications

  • Certified Student Affairs Professional (CSAP)
  • Certified Higher Education Professional (CHEP)
  • CompTIA A+ Technician
  • Microsoft Office Specialist (MOS) - Excel and Word
  • Certified Compliance Officer for Higher Education
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Certified Education Registration Specialist
  • Higher Education Data Integration Professional Certification – process improvement
  • Google Certified Professional Cloud Architect

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