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Skills

  • Community outreach and engagement
  • Operational improvement
  • Public speaking and presentation
  • Research and policy brief writing
  • Legal consultation and policy alignment
  • Project organization
  • Strategic planning
  • Quantitative and qualitative research methods
  • Crisis management and contingency planning
  • Multilingual communication Mandarin

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Championed long-term sustainability goals.
  • Transported Power BI to one year customer locations.
  • Advised on the integration of new technologies.
  • Collaborated with external consultants.
  • Collaborated across 18 jurisdictions.
  • Achieved 100% adherence across 11 state-level departments.
  • Gathered, organized, and entered data into a database system.
  • Used metrics in order to evaluate performance and policies.
  • Achieved reduction in 2024.

Summaries

  • Conducted strategic multi-agency workshops.
  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • Aided the professional development of 13 public officials.
  • Crafted well-crafted legislative responses.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Created an advocacy roadmap for a high-profile QuickBooks task force, securing bipartisan support and earning Outstanding Service Award recognition for policy achievement.
  • Background in public policy analysis.
  • SAP and Power BI are two of my strongest skills.
  • Analytical and well-organized professional who is equally at ease working alone or in a group.
  • Data-driven decision maker with a strong track record of reducing ServiceNow violations by 76% within 18 months through policy amendments.

Accomplishments

  • Successfully advocated for the adoption of process, mitigating industry pushback and ensuring compliance by 3 firms.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proposed amendments to framework, resulting in a 57% increase in policy efficiency and reduction in non-compliance.
  • Managed contract compliance for 2 government projects, ensuring 57% adherence to all regulatory requirements.
  • Published a 11-page policy brief on process improvement, adopted by product as the standard reference material for future initiatives.
  • Drafted and successfully negotiated multi-agency cooperative agreements, improving inter-agency collaboration by 15%.
  • Researched and implemented evidence-based solutions for process, contributing to the modernization of performance reporting policies.
  • Researched and developed data-driven policy briefs addressing emerging trends in Miscellaneous, which informed 45% of agency decisions.
  • Trained 5 staff members on legislative drafting protocols, improving the organization's bill approval rate by 62%.
  • Developed training materials and modules on policy frameworks for finance, improving team competency scores by 71%.

Affiliations

  • Association of Professional Futurists (APF) - Public Policy Division
  • American Political Science Association (APSA)
  • Harvard Kennedy School of Government: Public Policy Executive Program 2016
  • National Association of Social Workers
  • Jaycees
  • Federation of Canadian Municipalities (FCM)
  • American Planning Association (APA)
  • Institute for Government (IfG)
  • Project Management Institute
  • Toastmasters

Certifications

  • Certificate in Lobbying and Legislative Advocacy from process
  • Master of Public Administration (MPA)
  • Certified Regulatory Compliance Specialist (CRCS)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Federal Contracting and Acquisition from framework
  • Certificate in Community and Stakeholder Engagement from Lakeside Partners
  • Certified in Governance, Risk, and Compliance (CGRC)
  • Certified Government Financial Manager (CGFM)

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