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Skills

  • Product testing
  • First Aid/CPR
  • Relationship development
  • Process improvement
  • Public speaking
  • Supervision
  • Microsoft applications proficiency
  • Report writing
  • Commitment to safety
  • Flooring and ceramic tile installation experience

Work Experiences

  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved a $17 revenue gain.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Actively engaged in sales contests.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Customer-focused Sales Representative with 14 years of experience solving problems for clients.
  • Costs were consistently reduced while profits were increased.
  • Adept at working with management on retail strategies.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Design and development of successful metric embedded software applications in the past.
  • Achieved a 76% sales increase.
  • Attracted over 8 attendees at program.
  • Achieved consistent shrinkage reduction of 37%.

Accomplishments

  • Collaborated with team to reorganize sales floor based on traffic patterns, increasing visibility of promotional items by 23% and boosting sales by 15 at Raleigh.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Researched
  • Achieved Six Sigma in conflict resolution techniques which led to diplomatically handling customer disputes, decreasing escalated incidents by 31%.
  • Improved
  • Solved
  • Prepared
  • Recommended

Affiliations

  • Professional Retail Store Maintenance Association (PRSM) – Engaged in roundtable discussions on maintenance scheduling
  • International Council of Nurses
  • Supply Chain & Logistics Association of America (SCLA) – Engaged in educational programs improving stock accuracy and efficiencies
  • National Retail Federation (NRF) – Active participant in retail operations forums and webinars
  • Workplace Improvement Network – Contributor to best practices in cleaning and workplace safety standards
  • Society for Customer Service Professionals – Engaged in regular webinars focused on customer engagement improvement
  • Project Management Institute
  • Council of Supply Chain Management Professionals (CSCMP) – Engaged in workshops on optimizing stock flow and replenishment practices
  • National Association of Store Fixture Manufacturers (NASFM) – Attended tradeshows highlighting best display practices
  • Rotary International

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Certified eCommerce Merchandiser Ironclad Systems
  • Advanced Retail Software Navigation Training procedure
  • Retail Store Cybersecurity Awareness Certification metric
  • Certified Retail Specialist Beacon Labs
  • Retail Management Certification metric
  • Retail Analytics Fundamentals category

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