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Skills

  • Account development
  • Budget Allocation & Optimization
  • Client Consultation & Needs Assessment
  • Inventory management systems
  • Framework equipment
  • Service agreements
  • Strategic planning
  • Lead prospecting
  • Process improvement
  • Miscellaneous expertise

Work Experiences

  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Created and implemented a vegan and vegetarian meal option, increasing event program range and improving customer preference satisfaction by 75%
  • Increased the team's revenue by over $3 in sales.
  • Assisted in the launch of a new procedure.
  • Coordinated food and logistics.
  • Designed an efficient layout for catering equipment.
  • Coordinated VIP catering for 14-person events at Seattle, ensuring top-tier presentation while adhering to stringent dietary and allergy concerns.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Consistently achieved or exceeded event timelines, ensuring meals were served within 7 minutes of planned service time, and won accolades for punctuality.

Summaries

  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Avoided last-minute shortages.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • French is a bilingual individual who is fluent in both languages.
  • Dedicated to providing excellent customer service.
  • Bringing 16 years of experience in this field.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Professional with project management and stakeholder engagement expertise who is organized and resourceful.
  • Adept at streamlining inventory management systems, saving $13 in excess supply costs and ensuring readiness for all large-scale events.

Accomplishments

  • Efficiently managed allocated budgets of up to $5 for high-profile events while maintaining or exceeding customer satisfaction targets.
  • Provided real-time crisis management in event logistics, ensuring uninterrupted service despite unforeseen challenges and exceeding client expectations.
  • Resolved product issue through consumer testing.
  • Facilitated coordination and logistics of special dietary requirements at corporate events for up to 16 guests, achieving zero incidents.
  • Increased revenue by 73% year-over-year by forging strategic partnerships with local venues and expanding catering contracts.
  • Enhanced vendor relationships, introducing competitive pricing models which cut supply costs by 41% annually.
  • Created client feedback loops post-event, implementing suggestions and improving satisfaction scores by 43% over one year.
  • Successfully managed simultaneous high-profile events with a total of 17 guests, each delivered with exceptional attention to detail.
  • Planned and executed corporate catering events for Meridian, handling every detail from menu customization to post-event feedback collection.
  • Devised a social media marketing strategy, leading to a 54% growth in followers and 45% more engagement, boosting inquiries for bookings.

Affiliations

  • International Council of Nurses
  • Member, Hospitality Sales and Marketing Association International (HSMAI)
  • Active Member, International Caterers Association (ICA)
  • Rotary International
  • Volunteer, Annual Charity Banquets and Fundraising Dinners, Seattle, 2021
  • Contributor, Food Innovation and Sustainability Forum, 2016
  • Alumni Member, Culinary Arts Program, framework, 2019
  • Co-Chair, Regional Event Planners Association, Denver
  • Certified Event Designer, category, 2017
  • Project Management Institute

Certifications

  • Salesforce
  • Certified Meeting Professional (CMP)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Quality Assurance for Hospitality Professionals Certification
  • Cisco Certified Network Associate (CCNA)
  • Cashflow Management Certificate for Hospitality Industry 2015
  • Mastering Client Negotiations for Event Planners 2022
  • Risk Management in Events Certification 2022
  • Certified Business Analysis Professional (CBAP)

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