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Skills

  • Business operations
  • Category equipment
  • Organization
  • Insurance billing
  • Relationship development
  • Data entry
  • Cross-contamination prevention through sterilization
  • Problem resolution
  • Regulatory compliance
  • Team management

Work Experiences

  • Assisted in carrying out complex dental procedures such as procedure, full mouth restorations, and digital impressions, contributing to a 30% increase in overall office efficiency.
  • Kept track of patients' dental health, medical history, and vital signs.
  • Contributed to a 52% increase in office efficiency.
  • Achieved a 66% higher review score for chairside manner.
  • Organized dental instruments and equipment in a staging tray for procedures.
  • Coordinated with external labs.
  • Cleaned and sterilized tools and equipment in preparation for patient treatment, improved and streamlined.
  • Collaborated with the clinic manager.
  • Contributed to achieving CPA.
  • Explained treatment procedures and gave patients instructions on how to care for themselves at home.

Summaries

  • By coordinating materials, cleaning teeth, and applying sealing compounds, I was able to accurately meet the needs of both the patient and the dentist.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at conducting x-rays with Harbor & Co. Technology.
  • Adhered to ADA guidelines.
  • Every interaction is friendly, outgoing, and professional.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept with modern dental tools.
  • Accurate and reliable Expanded Functions Chairside Assistant.
  • Achieved a 68% customer referral increase.
  • 11 years of experience as a Dental Assistant in budget management.

Accomplishments

  • Led sterilization area organization, reducing time inefficiencies by 29% and ensuring the practice met or exceeded all OSHA standards.
  • Monitored and enforced all OSHA-regulated cleaning and sterilization procedures, ensuring a consistently safe and sterile environment.
  • Built long-term rapport with patients, improving retention rates and securing 83% positive feedback in patient satisfaction surveys.
  • Supported orthodontic adjustments during follow-up visits, resulting in more efficient patient flow and timely treatment completions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a patient appointment reminder system that reduced no-shows by 40% and optimized the clinic's operational efficiency.
  • Provided chairside assistance during patient restorations, contributing to 21% increase in procedure efficiency and patient satisfaction levels.
  • Implemented new dental software that enhanced patient records accuracy by 40% and streamlined scheduling processes.
  • Organized continuing education workshops for staff, increasing team certifications by 45% and enhancing overall service quality.
  • Collaborated with team of 18 in the development of program.

Affiliations

  • Participated in webinars and online training sessions through the Commission on Dental Accreditation (CODA) platform
  • Attended metric focused on improvements in SAP for dental diagnostics
  • Served as a Chairperson for the Dental Assistant Advisory Board at Lakeside Partners, advising on curriculum updates
  • Collaborated with local dental school to mentor dental assistant students
  • National Association of Social Workers
  • Toastmasters International - Enhanced public speaking and communication skills relevant to patient education
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • Project Management Institute

Certifications

  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Ceramic Restorations Proficiency Certificate Ironclad Systems
  • Four-Handed Dentistry Advanced Certification program
  • Administrative Dental Assistant Certification (ADAC) by SCDA
  • Treatment Planning and Case Presentation Certification Brightline
  • Project Management Professional (PMP)
  • Certified in Nitrous Oxide Monitoring procedure
  • Certified Business Analysis Professional (CBAP)
  • Intraoral Camera Certification Washington

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