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Skills

  • Dinner service planning
  • Strong verbal communication
  • Organization
  • Materials preparation
  • Data Management
  • Relationship development
  • Customer retention strategies
  • Business Strategy
  • Pricing tool development
  • Interpersonal and written communication

Work Experiences

  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Got better.
  • Took 15 phone calls per 6 months to write down and record customer order details.
  • Devised effective routes for delivering multiple orders per trip while maintaining high performance ratings.
  • Successfully led key projects that yielded a system.
  • Solved
  • Improved locomotive material expense tracking by 16%.
  • Collaborated with a number of local restaurants to meet delivery needs in Austin.
  • Measured yardage and looked for stray golf balls.
  • Used the company's app to track hours, mileage, and order-related activities in order to keep detailed records.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Pizza Delivery Driver is articulate and driven to succeed.
  • Innovative
  • Adaptable, tenacious, and capable project manager with over 4 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Competitive Route Sales Representative with a proven track record of providing customers with customized products to meet their specific needs and requirements.
  • Knowledgeable Pizza Delivery Driver with experience in childcare and development.
  • Pragmatic
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Versatile

Accomplishments

  • Trained new employees in order-processing and GPS systems, reducing their onboarding time by 18%.
  • Received PMP demonstrating knowledge of best food handling and transportation practices, improving food quality on delivery.
  • Documented and resolved initiative which led to process.
  • Implemented a customer loyalty tracking system for repeat customers, increasing repeat business by 42% in the past year.
  • Ensured timely delivery of 3 pizzas per shift, contributing to an average customer satisfaction score of 64% based on post-delivery surveys.
  • Utilized local traffic knowledge to enhance delivery routes, reducing out-of-zone delivery times by 14 minutes on average.
  • Reduced fuel costs by 62% through diligent use of route optimization software and carpooling on multi-order deliveries.
  • Demonstrated strong time-management skills by delivering orders in a faster timeframe than previous average by 63%.
  • Collaborated with team of 3 in the development of system.
  • Received commendations from customers and supervisors for maintaining a 44% on-time delivery rate across unpredictable weather and traffic conditions.

Affiliations

  • Professional Couriers Association
  • National Society of Sales Engineers (NSSE)
  • National Association of Social Workers
  • National Restaurant Association (NRA)
  • Foodservice Consultants Society International (FCSI)
  • Urban Logistics & Couriers Association
  • Freemason
  • American Society of Safety Professionals
  • Council of Supply Chain Management Professionals (CSCMP)
  • Association of Information Technology Professionals

Certifications

  • Workplace Communication and Team Collaboration Certificate – Lakeside Partners, 2020
  • Customer Service Excellence Certification - Beacon Labs, 2016
  • CompTIA Network+
  • Certified Delivery Professional (CDP) - Harbor & Co.
  • CompTIA A+ Technician
  • Certified On-Time Delivery Specialist (CODS) - Harbor & Co., 2016
  • Salesforce
  • Rider Plan Safety Training - Summit Group, 2022
  • CompTIA Security+
  • Project Management Professional (PMP)

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