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Skills

  • Performance improvement
  • Document scanning
  • Ticket sales
  • Effective communication skills
  • Equipment repair
  • Process implementation
  • Pricing tool development
  • Interpersonal and written communication
  • Program distribution
  • Food preparation

Work Experiences

  • Identified
  • Kept track of everything.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Advised
  • Helped patrons find seats by directing them and lighting paths.
  • In charge of day-to-day operations and equipment maintenance in the metric department.
  • Provided management with program updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Professional with 10 years of experience in the field who is quality- and service-oriented.
  • Highly effective in project management, evaluating personnel performance, and putting in place top-notch strategies.
  • Seasoned
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Attractions Host with 2 years of successful stakeholder engagement and risk assessment experience.
  • Professional with over 15 years of experience in project management and process improvement initiatives across the enterprise.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Service-driven
  • Deadline-driven

Accomplishments

  • Resolved framework guest issues by providing dynamic and approachable service, maintaining a high satisfaction rate of 85%.
  • Supported opening days by ensuring 18 attractions were fully operational, reducing visitor wait-time complaints by 76%.
  • Credited with achieving the Top Performer for optimizing attraction capacity management and delivering exemplary guest service in 2021.
  • Collaborated with team of 8 in the development of standard.
  • Maintained safety compliance by monitoring attraction station capacities and promptly directing queues to prevent overcrowding.
  • Collaborated with the event planning team to optimize the scheduling of special attractions, avoiding disruptions during high-peak visitor times.
  • Assisted in organizing and running activities during system, resulting in a 21% increase in guest interaction at key attractions.
  • Assisted over 4 guests daily, addressing issues and ensuring prompt resolutions to maintain an exceptional guest experience.
  • Supervised and trained a team of 15 junior attraction hosts, enhancing team efficiency resulting in a performance improvement of 40%.
  • Reduced wait-time by 25% during high-traffic weekends through strategic crowd control and proactive guest management.

Affiliations

  • Society for Human Resource Management (SHRM) - Hospitality Specialty Membership
  • National Amusement Park Historical Association (NAPHA)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Event and Venue Management Professionals Association
  • Society of Women Engineers
  • American Hospitality and Lodging Association (AHLA)
  • Team Leadership Certification in Attractions Operation - 2021
  • Guest Service Gold® Certification - National Retail Federation (NRF)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute, 2023
  • Amusement Attractions Safety Training - initiative - 2021
  • Cisco Certified Network Associate (CCNA)
  • Event Management and Guest Flow Certification - initiative - 2015
  • ServSafe
  • Certified Guest Service Professional (CGSP) - American Hotel and Lodging Educational Institute 2024
  • Disability Access Awareness Training - Austin - 2024
  • Customer Service Excellence Training - Seattle - 2021
  • Cash Handling and Reconciliation Best Practices - Brightline - 2017
  • Certified Public Accountant (CPA)

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