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Skills

  • Sage 50 US
  • Project Planning
  • Customer and client relations
  • Document conversion
  • Cross-functional team collaboration
  • Paperwork drafting
  • Human resource laws
  • Data analysis and reporting
  • Transcription and dictation
  • Program files maintenance

Work Experiences

  • Created procedure presentations that were both informative and appealing.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Created new filing and organizational procedures that helped the company save $9 per several months in labor costs.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Administrative Assistant to the Vice Presidents and clients.
  • Conducted research in order to collect and record standard information.
  • Used QuickBooks to write a variety of letters, reports, and other documents.
  • Improved customer service ratings by 15% by training 9 new employees on proper phone handling techniques.
  • Created a new data management system that reduced data retrieval time by 2%.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 12 ring.

Summaries

  • Precise and well-organized, with a thorough understanding of framework offices and Salesforce applications.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Proven track record of updating offices and increasing overall productivity.
  • Extensive data collection and extraction experience.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Prepared to bring 18 years of experience to Lakeside Partners and take on a new and challenging role.
  • Offering 17 years of experience in customer relations management.

Accomplishments

  • Initiated a process improvement project for travel expense reviews, streamlining approval workflows and cutting approval times by 80% days.
  • Enhanced travel expense reconciliation by introducing a new approval workflow, reducing errors by 65% and saving 5 per quarter.
  • Created a comprehensive onboarding package and coordinated orientation for 14 new hires, receiving category feedback from employees and department heads.
  • Coordinated travel itineraries for the executive team, ensuring all arrangements adhered to compliance regulations and saved an average of 69% on travel bookings.
  • Tracked supply levels and optimized inventory processes, reducing monthly backorders by 82% and improving workplace efficiency.
  • Developed an automated weekly report system for tracking process data, cutting manual entry time by 61% and improving accuracy by 37%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Handled 12 inbound media inquiries weekly, funneling appropriate requests to relevant departments and ensuring clear and timely responses.
  • Partnered with IT to upgrade software and user experience for company scheduling tools, lowering appointment errors by 45%.
  • Managed procurement for office supplies, reducing waste and saving 4 annually by optimizing vendor selection and purchasing practices.

Affiliations

  • Administrative Professionals Day Organizer Committee
  • Toastmasters International – Local Chapter Columbus
  • Strategic Support Staff Leadership Program
  • Secretaries and Assistants Association Worldwide (SAAW)
  • American Society of Safety Professionals
  • American Management Association (AMA)
  • Certified Microsoft Office Specialist (MOS)
  • Society of Women Engineers
  • National Notary Association (NNA)
  • National Management Association (NMA)

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Office Manager (COM)
  • Certified Administrative Professional (CAP)
  • Notary Public Certification – Ohio
  • Certified Professional Organizer (CPO)
  • Data Analytics for Business Certification 2015
  • Lean Six Sigma Yellow Belt (LSSYB)
  • Certified Internal Auditor (CIA)
  • Office 365 Administration Fundamentals 2020
  • Certified Travel Associate (CTA)

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