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Skills

  • Tenant and eviction laws
  • MS Office
  • Organization
  • Business operations
  • Customer service-focused
  • Knowledge of building codes
  • Affordable housing programs knowledge
  • Team management
  • Marketing and advertising
  • MRI accounting software

Work Experiences

  • Achieved an incremental revenue gain of $17 over 2017.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Ensured that a sufficient number of units were available for sale at all times.
  • Achieved 72% year-over-year growth in revenue.
  • Achieved a 54% reduction in emergency repair costs.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Adjusted rent pricing to remain competitive.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.

Summaries

  • Talented business manager with a track record of success in both operations and leadership.
  • Positive and conscientious metric professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • Conducted proactive risk assessments.
  • In stressful situations, maintains a calm and professional demeanor.
  • Achieved a 70% lease renewal increase.
  • Boosted operational efficiency by 25%.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Inspections are organized, issues are resolved, and workflow optimization is delivered.
  • Adept in transition management during property acquisitions.
  • Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.

Accomplishments

  • Prevented property damage incidents by implementing enhanced safety protocols, reducing incidents by 17% over 2020.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully handled property renovations that resulted in a 44% rise in property value.
  • Delivered a streamlined communication model for escalating and managing vendor performance, maintaining a 20% adherence to service-level agreements.
  • Negotiated vendor contracts, reducing maintenance expenses by 21% while maintaining quality management across 15 sites.
  • Collaborated with team of 10 in the development of process.
  • Developed a new expense tracking system leading to a 79% reduction in utility and operating costs.
  • Conducted thorough market analysis to adjust rental pricing, boosting portfolio revenue by $2 in 2024.
  • Developed and implemented a preventative maintenance plan for 18 multi-family buildings, reducing emergency repair costs by 29%.
  • Proficient in method, which streamlined tenant communication, rent collection, and maintenance requests.

Affiliations

  • Property Management Compliance Certification Arizona
  • Society of Women Engineers
  • Toastmasters
  • Association of Information Technology Professionals
  • Sustainability in Real Estate Certificate Program
  • Risk Management Society (RIMS)
  • National Association of Social Workers
  • National Affordable Housing Management Association (NAHMA)
  • Society of Industrial and Office Realtors (SIOR)
  • Multi-Site Property Management Association the West Coast Chapter

Certifications

  • CompTIA Network+
  • Certified Housing Professional (CHP) by Consortium for Housing and Asset Management
  • Project Management Professional (PMP)
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification in Construction
  • Certified Property Manager (CPM) by the Institute of Real Estate Management (IREM)
  • CompTIA A+ Technician
  • National Apartment Leasing Professional (NALP) by procedure
  • Risk Management and Liability Insurance Certification by National Multi Housing Council (NMHC)
  • ServSafe
  • Affordable Housing Finance Professional (AHFP) by the Affordable Housing Professionals Association (AHPA)

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