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Skills

  • Database management
  • Maintenance knowledge
  • Contract negotiation
  • Problem resolution
  • Supervision
  • Staff management
  • MRI accounting software
  • Building code compliance
  • Energy efficiency and sustainability program implementation
  • Emergency repair cost reduction

Work Experiences

  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Achieved 72% year-over-year growth in revenue.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Conducted consistent outreach to prospective tenants.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.

Summaries

  • Multi-Site Property Manager who is communicative and has excellent customer service and budget management skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Positive and conscientious metric professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • Adept in transition management during property acquisitions.
  • Multi-Site Property Manager with 11 years of successful client relations and team leadership experience.
  • Achieved significant risk mitigation measures, reducing overall corporate insurance premiums by $4 through proactive risk assessments and safety initiatives.
  • Achieved a 16% increase in lease renewals.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Committed to maintaining excellence across multi-site portfolios, consistently ensuring 10 properties are fully compliant with building codes and regulations.
  • Adept at developing strong tenant relationships.

Accomplishments

  • Achieved annual goals by increasing rent collection rates by 15% through tenant communication and effective payment tracking.
  • Led efforts to convert vacant space into revenue-generating amenities, contributing $3 in additional revenue per year.
  • Implemented energy-saving initiatives across all properties, reducing utility expenses by 84% yearly.
  • Ensured 100% compliance with local building codes and leasing laws by scheduling and managing regular inspections and audits.
  • Achieved a 50% reduction in delinquent accounts by introducing new tracking and collection initiatives across 15 properties.
  • Partnered with external contractors to revamp landscaping and outdoor amenities, increasing overall property appeal by 83%.
  • Handled negotiations with insurance providers, securing policies that reduced liability risk for 4 properties valued at $6.
  • Ensured compliance with state and federal Fair Housing laws, resulting in zero legal disputes over standard.
  • Proficient in method, which streamlined tenant communication, rent collection, and maintenance requests.
  • Delivered a streamlined communication model for escalating and managing vendor performance, maintaining a 20% adherence to service-level agreements.

Affiliations

  • Community Associations Institute (CAI)
  • National Association of Independent Landlords
  • National Affordable Housing Management Association (NAHMA)
  • Real Estate License Board North Carolina
  • Urban Land Institute Membership
  • International Council of Nurses
  • American Medical Informatics Association
  • Project Management Institute (PMI) Real Estate Division
  • Institute of Real Estate Management (IREM)
  • American Marketing Association

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • National Apartment Leasing Professional (NALP) by procedure
  • Certified Apartment Portfolio Supervisor (CAPS) by National Apartment Association (NAA)
  • Project Management Professional (PMP) by standard
  • CompTIA A+ Technician
  • Capital Budgeting and Forecasting Certification
  • Accredited Residential Manager (ARM) by system
  • Rent Roll and Financial Report Management Certification
  • Environmental Protection Agency (EPA) Lead-Safe Certification
  • Cisco Certified Network Associate (CCNA)

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