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Skills

  • Guest experiences
  • Price memorization
  • Process improvement
  • Menu memorization
  • Excellent customer service
  • Business operations
  • Operational improvement
  • Payment processing
  • Flexibility
  • Safe food handling

Work Experiences

  • Was the best-performing store in the region on a consistent basis.
  • Baked breads, cookies, and other bakery items after proofing dough products.
  • Got better.
  • Kept track of everything.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Was in charge of an employee development program.
  • Greeted new customers and offered assistance right away.
  • Identified items in stock for first use to reduce waste and profit loss.
  • Invented
  • Heavy pallet loads of cases, boxes, and bags were broken down by me.

Summaries

  • Pragmatic
  • Small tables and large parties are both easily accommodated.
  • Strong mechanical aptitude and a proclivity for equipment diagnostics, repair, and operation.
  • In FOH and BOH operations, a competent and capable team member.
  • Physically fit and energised, with a flexible schedule and a flexible mindset.
  • Dedicated Guest Specialist capable of meeting the needs of a wide range of customers while remaining calm and professional at all times.
  • Exceptional at overcoming obstacles and streamlining processes for maximum efficiency.
  • Recognized for category, hygienic habits, and dependability.
  • Motivated restaurant professional with a strong background in team leadership and operations, as well as expertise in mixology, beer, liquor, and wine.
  • Renowned Guest Specialist with 7 years of experience helps the restaurant succeed in all areas.

Accomplishments

  • Sustained a high performing team and minimized employee turnover.
  • Took charge of event coordination, successfully managing up to 15 concurrent reservations and functions with zero complaints.
  • Consistently held the position of best performing store in the region.
  • Piloted an upselling training program for the front desk team, yielding a $7 increase in monthly upsell revenue.
  • Created and implemented a training module aimed at improving up-selling techniques, resulting in a 73% increase in room upgrades.
  • Implemented a structured feedback loop with guests, increasing online review scores by an average of 57%.
  • Documented and resolved program which led to initiative.
  • Delivered quarterly reports analyzing guest feedback patterns, leading to a 77% improvement in retention rates.
  • Won “standard” Award for category.
  • Conducted regular performance reviews for each team member, helping to maintain a consistent 33% customer satisfaction rate.

Affiliations

  • International Association of Conference Centers (IACC)
  • International Spa Association (ISPA)
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Certified Hotel Administrator (CHA) Certification
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • Association for Talent Development (ATD) in Hospitality
  • Freemason
  • Association of Information Technology Professionals
  • Society of Human Resource Management

Certifications

  • OSHA: HACCP
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Apple Certified Associate (ACA)
  • Hotel Security Specialist Certification issued by International Security Training or Ironclad Systems
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Google Certified Professional Cloud Architect
  • Certified Concierge Professional (CCP) from Les Clefs d'Or USA or Cedar Works
  • Hospitality Leadership Certificate from program School of Hospitality
  • OSHA: Food Handling

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