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Skills

  • Produce knowledge
  • Purchasing
  • Territory Sales Experience
  • Computer application knowledge
  • Organizational skills
  • Buffet setup and takedown
  • Effective multi-tasker
  • Employee training
  • Budgets
  • Brand success

Work Experiences

  • Was in charge of stocking, pricing, front-facing, and rotating merchandise.
  • Identified
  • Won
  • Was in charge of developing and maintaining the store's creative layout and product merchandising.
  • Consistently received a 100% satisfaction rating from my customers.
  • Created attractive holiday and seasonal displays for the merchandising program.
  • Baked breads, cookies, and other bakery items after proofing dough products.
  • Was in charge of an employee development program.
  • Invented
  • Completed cash transactions in a timely and accurate manner.

Summaries

  • Valuable team player who is always willing to pitch in and assist with any task.
  • Physically fit and energised, with a flexible schedule and a flexible mindset.
  • Stock management, payment processing, and cleaning standards are among the operational requirements that standard is proficient in.
  • Dedicated Guest Specialist capable of meeting the needs of a wide range of customers while remaining calm and professional at all times.
  • Guest Specialist is capable of efficiently and accurately processing customer transactions and bag items.
  • In FOH and BOH operations, a competent and capable team member.
  • Innovative
  • Capable of safely lifting 14 pounds to aid in event planning and transportation of necessary equipment.
  • Customer expectations are managed by a hardworking Guest Specialist.
  • Pursuing a new position that will allow me to grow.

Accomplishments

  • Created a guest loyalty program that increased return bookings by 50% within 2015 of launch.
  • Developed a concierge tracking system that improved response time for guest inquiries by 25%.
  • Maintained a 18% guest satisfaction rate by solving an average of 17 high-priority guest complaints per shift.
  • Reduced guest complaints by 76% through proactive communication and implementing automated follow-ups using Power BI.
  • Researched and introduced new hospitality software, improving check-in/check-out times by three years and boosting front desk productivity.
  • Led weekly team meetings to discuss feedback-based service improvements, increasing the team's efficiency by 26%.
  • Standardized the complaint process using a tiered-response strategy, reducing unresolved issues by 77%.
  • Documented and resolved program which led to initiative.
  • Revamped the guest complaint escalation process, reducing complaint resolution times by 18 months.
  • Recognized for outstanding customer service.

Affiliations

  • International Spa Association (ISPA)
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Customer Service Institute of America (CSIA)
  • Hospitality and Tourism Management Association
  • American Society of Travel Advisors (ASTA)
  • Customer Experience by Design (CXD) community
  • Multicultural Foodservice & Hospitality Alliance (MFHA)
  • Society of Women Engineers
  • Customer Experience Professionals Association (CXPA)

Certifications

  • CRME - Certified Revenue Management Executive by Hospitality Sales & Marketing Association International (HSMAI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Association for Project Management (APM)
  • OSHA: HACCP
  • Certified Guest Room Attendant by American Hotel & Lodging Educational Institute (AHLEI)
  • Complaint Resolution and Guest Recovery Certification – Institute of Hospitality UK
  • Event Management + Corporate Hospitality – Certified through International Special Events Society (ISES)
  • Certified Hotel Housekeeping Executive (CHHE) by American Hotel & Lodging Educational Institute (AHLEI)
  • OSHA: Food Handling
  • Hospitality Employee Retention and Development Certificate from Lakeside Partners

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