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Skills

  • Cloud-Based Platform Integration
  • Problem resolution
  • Team management
  • IT compliance and audit preparation
  • Communications
  • Network configuration and optimization
  • MS Office
  • Product development
  • Process improvement
  • Relationship development

Work Experiences

  • Configuring and maintaining remote office VPNs to ensure secure access to sensitive systems for over 6 staff members.
  • Accelerated the learning curve.
  • Adhered to local information security laws.
  • Automated software update processes using Tableau tools, decreasing manual IT intervention by 80% and improving system compliance.
  • Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.
  • Architected a network virtualization solution.
  • Oversaw the implementation of the company's enterprise security strategy, which included network and hardware security, disaster recovery, data security, and endpoint security.
  • Provided ongoing staff training on new innovations so that they could be integrated into teaching and administration.
  • Used Jira to keep track of the hardware and software licenses I had.
  • Achieved results within 13 months.

Summaries

  • Achieved a 58% improvement in network reliability.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Education and Training.
  • System and network administration, system and method operating systems, and server maintenance are all skills required.
  • By developing, delivering, and supporting strategic plans, I'm used to driving efficiency and effectiveness.
  • Problem-solving, request for proposal development, technology needs assessments, and staff training are all skills she possesses.
  • Achieved a 25% decline in potential phishing threats.
  • Agile leader in introducing efficient help desk ticketing processes, accelerating response times and enhancing team productivity by 60%.
  • Passionate about developing and implementing effective technology strategies.
  • Achieved operational efficiencies.

Accomplishments

  • Coordinated the setup and maintenance of network infrastructure for standard, supporting over 14 attendees with zero network disruptions.
  • Developed an asset management tool, enabling real-time inventory updates for IT hardware, reducing asset loss incidents by 55%.
  • Supervised the onboarding and technical support for new employees, reducing the average employee IT setup time from 18 days to process hours.
  • Reduced IT support ticket resolution time by 67% over 10 months through improved team KPIs and workflow enhancements.
  • Orchestrated major software upgrade across 15 systems, reducing technical debt by 83% and improving overall system stability.
  • Managed and optimized network monitoring processes, successfully maintaining 14% network uptime and reducing downtime by 84% over 2021.
  • Facilitated a cross-departmental cybersecurity audit, identifying compliance gaps in process and implementing corrective measures to achieve 51% compliance within 15 months.
  • Collaborated with HR to implement a new HRIS system, reducing employee onboarding processing time by 78% days and streamlining data entry tasks.
  • Implemented automated backup procedures, reducing risk of data loss across operational systems by 18%.
  • Reduced bandwidth consumption by 48% through monitoring and optimizing data traffic, improving network performance during peak usage hours.

Affiliations

  • CompTIA Association of Information Technology Professionals (AITP)
  • American Society of Safety Professionals
  • Certified in Risk and Information Systems Control (CRISC), ISACA
  • Certified Cisco Network Associate (CCNA)
  • IEEE Computer Society - Technical Committee on Cloud Computing (TCCLD)
  • IT Disaster Recovery and Business Continuity Professionals (ITDRBCP) Network
  • International Association of Administrative Professionals
  • Freemason
  • Open Web Application Security Project (OWASP) Member
  • Jaycees

Certifications

  • Certified Kubernetes Administrator (CKA)
  • Certified Information Security Manager (CISM)
  • CompTIA Network+
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Fortinet Network Security Expert (NSE) Level 4
  • CompTIA IT Operations Specialist (CIOS)
  • Project Management Professional (PMP)

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