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Skills

  • Budget administration
  • Problem resolution
  • Supervision
  • Progress tracking and reporting
  • Budgets
  • Infrastructure development
  • Security planning
  • Asset tracking and IT inventory management
  • Agile framework
  • Cross-departmental collaboration

Work Experiences

  • Monitored and modified student profiles, as well as resetting passwords, as part of my system administration duties.
  • Was in charge of planning and implementing improvements to stakeholder engagement, quality assurance, and vendor management.
  • Found computer hardware and network system problems and used troubleshooting techniques to fix them.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.
  • Troubleshooting hard drives, diagnosing memory issues, and checking the power supply were all things I did to fix hardware failures.
  • In charge of project coordination, which included defining scope, managing milestones, and maintaining positive relationships with all stakeholders in stakeholder engagement.
  • Accelerated the learning curve.
  • Achieved results within 13 months.
  • Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.
  • Successfully integrated warehouse management system software applications so that tasks could be managed from a central location.

Summaries

  • The ability to translate technical requirements into business solutions has been demonstrated.
  • Problem-solving, request for proposal development, technology needs assessments, and staff training are all skills she possesses.
  • Strategic Information Technology Manager capable of guiding modern technology navigation.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Agile leader in introducing efficient help desk ticketing processes, accelerating response times and enhancing team productivity by 60%.
  • Within Education and Training, senior Information Technology Coordinator and outstanding performer in team leadership and performance reporting.
  • Adept at delivering effective technical training workshops to non-technical staff, improving their software efficiency by 62%.
  • Clear understanding of cross-functional collaboration and budget management as well as strategic planning training.
  • Information Technology Coordinator with 15 years of experience assisting clients with hardware and software installation, configuration, and testing.
  • Achieved 50% productivity increase across various departments.

Accomplishments

  • Supervised the onboarding and technical support for new employees, reducing the average employee IT setup time from 18 days to process hours.
  • Coordinated the setup and maintenance of network infrastructure for standard, supporting over 14 attendees with zero network disruptions.
  • Conducted comprehensive hardware security audits, identifying 3 critical vulnerabilities and reducing potential breaches by 67% through immediate corrective actions.
  • Led an IT team responsible for upgrading 4-user hardware and software to meet company-wide technological standards ahead of schedule by 11 days.
  • Managed and optimized network monitoring processes, successfully maintaining 14% network uptime and reducing downtime by 84% over 2021.
  • Reduced IT support ticket resolution time by 67% over 10 months through improved team KPIs and workflow enhancements.
  • Strategically planned and executed network expansions for 16 locations, resulting in 7 new users having access to high-performance services without service disruptions.
  • Implemented a comprehensive backup and disaster recovery plan, reducing downtime from 8 hours to standard minutes in the event of critical system failures.
  • Supported project teams with technical needs across 13 departments, ensuring completion of 16 critical IT deliverables ahead of deadline.
  • Established a vendor performance review process, improving hardware delivery times by 77% and reducing downtime for crucial systems.

Affiliations

  • Project Management Institute (PMI) - IT Project Management Certification
  • Global Information Assurance Certification (GIAC)
  • Association of Information Technology Professionals
  • Jaycees
  • Network Professional Association (NPA)
  • TechServe Alliance Member
  • Open Web Application Security Project (OWASP) Member
  • National Association of State Chief Information Officers (NASCIO)
  • International Association of Administrative Professionals
  • International Telecommunications Union (ITU) Associate

Certifications

  • Certified Information Systems Auditor (CISA)
  • Citrix Certified Associate – Virtualization (CCA-V)
  • IT Infrastructure Library (ITIL) Foundation Certification
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Certified Data Professional (CDP) - Data Governance
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+

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