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Skills

  • Strong verbal communication
  • AP/AR proficiency
  • Credit and collections
  • Transcription and dictation
  • Report writing
  • Office management
  • Office administration
  • Document conversion
  • Extremely organized
  • Public speaking

Work Experiences

  • Aided in the planning of the event, including travel and logistical arrangements.
  • Won
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 8 ring.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Identified
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Established administrative work procedures to keep track of the daily tasks of the employees.

Summaries

  • Determined sales and marketing professional with 17 years of experience in standard industry.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a metric position with a forward-thinking organization.
  • Over 10 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Process improvement and project management are examples of areas of expertise.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Highly effective in vendor management, evaluating personnel performance, and putting in place top-notch strategies.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Versatile
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.

Accomplishments

  • Developed a new filing system, reducing document retrieval time by 51% and improving operational efficiency for multiple departments.
  • Coordinated cross-departmental communication to ensure timely project updates, decreasing project delays by 83% across 14 key initiatives.
  • Streamlined internal communication between operations and senior management, resulting in a 73% reduction in project bottlenecks.
  • Led the implementation of a cloud-based file storage system, improving document retrieval times by 70% and increasing team productivity.
  • Revamped outdated operational procedures, improving overall administrative work efficiencies by 84%.
  • Processed sensitive documentation and secured client data, maintaining a full compliance rate during ITIL audits.
  • Owned all aspects of event planning for corporate offsite meetings, contributing to a 51% increase in employee satisfaction with company events.
  • Resolved product issue through consumer testing.
  • Maintained confidential files relating to ongoing legal cases, contributing to zero breaches in data integrity during 2017.
  • Collaborated with team of 5 in the development of category.

Affiliations

  • Lions Club
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Association for Office Professionals of Atlanta
  • Association for Supply Chain Management (APICS)
  • International Facility Management Association (IFMA) - standard
  • Project Management Institute (PMI)
  • International Council of Nurses
  • International Association of Administrative Professionals (IAAP)
  • Toastmasters

Certifications

  • Fundamentals of Corporate Communication Certificate
  • Certified Scheduling Professional (PMI-SP)
  • Certified Executive Assistant (CEA)
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Data Analysis and Reporting Certificate
  • Apple Certified Associate (ACA)
  • Advanced Microsoft Excel Certification

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