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Skills

  • Workshop development
  • Caseload management
  • Child abuse clearance
  • Adult probation
  • Drug diversion understanding
  • DOP protocols
  • Data accuracy improvement
  • Crisis intervention
  • Recidivism Reduction Strategies
  • Interviewing expert

Work Experiences

  • Administered risk assessments using ServiceNow.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved this within 2019.
  • Answered 7 calls per several months to help customers with their questions and concerns.
  • Coordinated with law enforcement, social service agencies, and mental health providers and worked closely with them.
  • Had an excellent attendance record and was always on time for work.
  • Applied evidence-based practices to supervise a diverse caseload, facilitating a 23% reduction in parole violations year-over-year.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Attended court hearings and presented reports and recommendations as a court liaison.
  • Worked with staff at the institution, local law enforcement, mental health boards, county attorneys, and treatment providers.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with recovery specialists.
  • Actively monitored treatment adherence.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished in parole supervision, having engineered a 75% drop in recidivism by utilizing evidence-based motivational interviewing techniques.
  • Boosted accuracy in tracking.
  • Collaborated with treatment providers.
  • Achieved a 85% improvement in 2018.
  • Committed to holistic case management, skilled in liaising with judicial systems and social service agencies to meet parolee needs and reduce recidivism.
  • District Parole Officer with 18 years of successful strategic planning and process improvement experience.

Accomplishments

  • Documented and resolved category which led to program.
  • Drafted policy recommendations that strengthened procedural adherence, contributing to a 68% reduction in parole violations.
  • Boosted program enrollment among parolees for substance abuse programs, increasing participation rate by 76% over 2017.
  • Coordinated monthly home + community visits, achieving 79% adherence to parole conditions in collaboration with state compliance teams.
  • Developed a crisis intervention protocol that lowered emergency incidents for high-risk parolees by 54% over 2018.
  • Collaborated with team of 14 in the development of initiative.
  • Partnered with mental health professionals to manage treatment plans for parolees, achieving a 16% overall improvement in well-being assessments.
  • Facilitated cross-agency partnerships to ensure support system stability for parolees, increasing positive community reintegration by 65%.
  • Facilitated restorative justice meetings that contributed to a 74% rise in positive conflict resolutions between offenders and victims.
  • Proactively managed a caseload of 12 individuals, achieving a 48% successful reintegration rate over three years.

Affiliations

  • Member of the Chicago Task Force on Criminal Justice Reform
  • Project Management Institute
  • National Association of Drug Court Professionals (NADCP)
  • Freemason
  • Jaycees
  • International Association of Administrative Professionals
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Clinical Member
  • American Correctional Association (ACA)
  • American Society of Safety Professionals
  • Certified Clinical Mental Health Counselor (CCMHC) Affiliation 2017

Certifications

  • Project Management Professional (PMP)
  • American Society of Criminology (ASC) Certification
  • American Probation and Parole Association (APPA) Parole Officer Certification
  • SHRM Certified Professional (SHRM-CP)
  • Victim-Offender Mediation Certification, Meridian
  • Apple Certified Associate (ACA)
  • Offender Workforce Development Specialist (OWDS)
  • Substance Abuse Counseling Certification (SAC), Northwind
  • Case Management Society of America (CMSA) Certification
  • Certified Drug and Alcohol Counselor (CDAC), Massachusetts

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