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Skills

  • Onboarding Documentation Creation
  • API documentation
  • Compliance documentation management
  • Collaborative Technical Writing
  • Project Management of Documentation Initiatives
  • Formatting and Document Consistency
  • Content standardization
  • Stakeholder Feedback Integration
  • Data-Driven Decision Making in Documentation
  • Audit Preparation and Document Compliance

Work Experiences

  • Developed style guides.
  • Conducted in-depth audience analysis.
  • Achieved Excellence Award.
  • Authored and standardized over 7 technical manuals, reducing customer onboarding time by 59% over 2015.
  • Developed interactive online guides.
  • Created detailed user guides for Workday.
  • Collaborated with UX and software teams.
  • Drafted communication protocols.
  • Created clear installation guides.
  • Designed documentation formatting templates, reducing editing and approval times by 45% while improving content consistency.

Summaries

  • Converted technical jargon into easily understood terms.
  • Dedicated Documentation Specialist.
  • Adept at implementing style guides.
  • Created useful and easy-to-understand product guides.
  • Cut search times by 72% for all users.
  • Consistently met or exceeded audit standards.
  • Detail-oriented professional with expertise in editing and maintaining software release notes, fostering client satisfaction by successfully communicating product updates and new features.
  • Delivered content adhering to company and industry standards.
  • Collaborated with SMEs and engineers.
  • Consistently delivered improvements.

Accomplishments

  • Led a project to migrate legacy product documentation to a new, web-based platform, improving accessibility for global teams and reducing downtime by 32%.
  • Led project management for a global redesign of the document management system, increasing documentation workflow efficiency by 15 hours per week.
  • Authored and managed the release notes process for 6 software versions leading to comprehensive coverage of new feature documentation, resulting in clear stakeholder communication.
  • Served as the key documentation liaison for cross-functional teams, fostering a collaborative environment that allowed for quicker turnaround on high-priority projects.
  • Streamlined cross-department communication by integrating a document-sharing protocol, enabling faster document review cycles and reducing project wait times by 79%.
  • Worked collaboratively with the engineering team to ensure that all safety-critical train certifications were thoroughly documented, resulting in Six Sigma compliance.
  • Initiated comprehensive product documentation strategy tailored for a global audience, resulting in a 56% reduction in localization costs across the Midwest.
  • Facilitated a department-wide audit preparation, ensuring that all critical safety and regulatory documentation was compliant and up-to-date before inspection by PMP.
  • Reviewed and revised policies for safety documentation, keeping the department compliant with Miscellaneous regulations and successfully passing PMP audits.
  • Developed a multilingual documentation localization strategy for global product releases, increasing international engagement by 40% and reducing translation errors.

Affiliations

  • Affiliated with the Association for Information and Image Management (AIIM), focusing on better document and content management through new technologies.
  • Active within the Documentation Project Managers’ Guild, sharing frameworks that enhance cross-functional collaboration for large-scale projects.
  • Active participant in Documentation Special Interest Group (SIG) focused on emerging technical writing standards.
  • Member of the Technical Documentation Efficiency Collective, focusing on reducing revision cycles for multilingual projects.
  • Member of the American Society for Indexing (ASI), improving indexing systems for technical documentation.
  • Founding member of the Technical Writers’ Association in Portland, championing localized solutions for multilingual content.
  • Completed Advanced Certification from the International Council for Technical Communication (ICTC) on structured authoring methodologies.
  • Participant in regular Industry-Specific Documentation Clinics hosted by Summit Group, improving accuracy and clarity in safety documentation.
  • Certified Proofreader with Northwind, specializing in technical documentation and certification documents.
  • Certified in Advanced Manufacturing Documentation by Summit Group, demonstrating industry-specific documentation expertise.

Certifications

  • Technical Documentation Specialist Certification - Ironclad Systems
  • Certified Documentation Specialist (CDS) - Cedar Works
  • Certified Content Management Specialist (CMS) - framework
  • Certified Information Professional (CIP) - framework
  • Certified Records Manager (CRM) – 2016
  • Auditing for Documentation Compliance Professional - category
  • Certified Technical Writer (CTW) - process
  • ISO 9001:2015 Document Control Certification - 2022
  • Certified Knowledge Manager (CKM) - program
  • Content Management System (CMS) Professional Certification - QuickBooks

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