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Skills

  • Cross-functional team coordination
  • Documenting activities
  • Supervision
  • Relationship development
  • Collaboration with cross-functional teams
  • Device Installation
  • Customer service
  • Advanced signal diagnostics using specialized tools
  • Hardware and software upgrades
  • Communications

Work Experiences

  • Boosted customer satisfaction scores.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Contributed to a $18 increase in client revenue.
  • New devices and system components were installed and configured by me.
  • Championed initiatives that reduced customer issue escalations by 55% over three years, by implementing clearer communication protocols across the field team.
  • Achieved a 36% reduction in customer work orders being revisited.
  • Achieved a 16% boost in service speeds.
  • Achieved efficient deployments.
  • Achieved cost savings of 52%.
  • Contributed to a 21% increase in customer upgrades to premium packages.

Summaries

  • Senior Broadband Technician is a multi-talented Senior Broadband Technician who is consistently rewarded for planning and operational improvements.
  • Accomplished problem-solver.
  • Adept at managing multiple project management installations with precision, increasing team productivity and leading to a 44% improvement in service delivery times.
  • Accomplished problem solver in both residential and corporate client environments, with a 22% increase in issue resolutions thanks to advanced diagnostic tools.
  • Achieved 51% cost reductions.
  • Consistently improved service speeds by 75%.
  • Broadband professional recognized for innovative approaches.
  • Strengths in strategic planning and process improvement backed up by Computers Software training.
  • Broadband solutions specialist.
  • Broadband expert recognized for spearheading a 84% improvement in customer service through enhanced communication protocols within field teams.

Accomplishments

  • Streamlined the testing and verification of new broadband services, reducing equipment downtime by 29% during rollout phases.
  • Integrated Jira monitoring tools into existing network infrastructure, improving visibility and reducing latency by 25%.
  • Led a cross-functional initiative to reduce installation times for major clients by 17%, enhancing overall service efficiency.
  • Achieved a 46% first-time resolution rate by upgrading diagnostic tools and training staff on advanced network troubleshooting techniques.
  • Resolved product issue through consumer testing.
  • Reduced monthly service calls by 72% by conducting detailed diagnostics and educating customers on proper equipment usage.
  • Resolved complex issues related to VoIP connectivity and network delays, improving call quality for 5 corporate clients.
  • Successfully managed a workload of 10 daily service calls while maintaining a service completion rate of 61% within SLA guidelines.
  • Successfully spliced and tested fiber optic cables in challenging environments, reducing installation failures by 66%.
  • Led a team in deploying fiber optic cables across Austin, completing the project 7 weeks ahead of schedule and under budget.

Affiliations

  • Lions Club
  • Wireless Infrastructure Association (WIA)
  • Association of Public-Safety Communications Officials (APCO)
  • National Association of Social Workers
  • Broadband Forum
  • TechNet Military Advisory Council
  • National Cable and Telecommunications Association (NCTA)
  • Professional Certification in Wireless Telecommunications from procedure
  • Association for Passive Optical LAN (APOLAN)
  • Network and Service Evolution Industry Forum

Certifications

  • Advanced Network Installation Technician Certification - Beacon Labs
  • Fiber Optics Technician Outside Plant (FOT-OSP) - The Fiber Optic Association (FOA)
  • SCTE IP Fundamentals Course
  • Structured Cabling Systems Specialist (SCSS) - Vantage
  • Wireless Networking Specialist (WNS) Certification
  • CompTIA Network+ Certification
  • Certified In-Building RAN Installer - iBwave
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Broadband Distribution Specialist (BDS) - SCTE

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