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Skills

  • Regulatory compliance
  • Documentation and record-keeping accuracy
  • Supervision
  • Relationship development
  • Customer service management
  • Onboarding program design
  • Patient relationship management
  • Team building
  • Patient Communication and Follow-Up
  • Program equipment

Work Experiences

  • Achieved results over a 10-year span.
  • Cross-trained in medical billing and coding.
  • Coordinated between patients, insurance companies, and billing personnel.
  • Created and led ongoing customer service training that improved patient satisfaction scores by 73% over a 14-year span.
  • Completed conversion for 12 patients.
  • Collaborated with clinical managers.
  • Achieved a claim resolution rate of 28%.
  • Coordinated Asana recall communications.
  • Contributed to a reduction in administrative workload by 17%.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Achieved President's Club in 2022.
  • Senior Medical Receptionist with 3 years of experience in procedure industry is meticulous.
  • With confidence and sensitivity to the unique impacts on community members, multitalented, diplomatic communicator of broad-scale announcements to patients.
  • Addressed complex inquiries.
  • Flexible Senior Medical Receptionist with a reputation for putting the patient's needs first and supporting them on a personal level.
  • Sensitive personal data is meticulously recorded using appropriate security protocols.
  • Balanced effective medical billing coordination by resolving insurance pre-authorization issues for specialized procedures, reducing denial rates by 82%.
  • For a busy category practice, a capable Senior Medical Receptionist capable of handling all medical administrative needs.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Achieved results over a 14-month period.

Accomplishments

  • Collaborated with nursing and physician teams to coordinate product recall communications, ensuring outreach to affected patients within 6 days, improving safety and compliance.
  • Handled escalated patient complaints, often resolving disputes within 16 hours, which resulted in a 63% increase in satisfaction scores.
  • Managed the coordination of post-visit follow-ups for 15 patients, ensuring timely patient care and improving retention rates.
  • Developed and implemented workflows that enabled the office to process 12% more patients per day while maintaining high levels of patient satisfaction.
  • Oversaw seamless clinic check-ins for over 8 patients daily, reducing wait times and improving patient satisfaction scores by 63%.
  • Led a special project to transition from paper to electronic patient files, completing the conversion of 13 records 13 months ahead of deadline.
  • Ensured the proper triage and scheduling of urgent patient requests, helping the clinic manage an increase in same-day appointments by 54%.
  • Developed and maintained strong bilingual communication channels, assisting patients in both German and English to ensure smooth clinic operations and clear communication.
  • Handled a high-volume of patient phone inquiries, managing over 14 calls daily and resolving issues quickly, improving patient retention by 36%.
  • Contributed to a successful clinic move, managing patient communications and appointment rescheduling for over 15 patients.

Affiliations

  • Healthcare Administrative Technology Association (HATA)
  • National Association of Social Workers
  • Medical Group Management Association (MGMA)
  • National Association of Healthcare Access Management (NAHAM)
  • Association for Patient Experience (AfPE)
  • Continuing Medical Education (CME) Accredited Courses
  • Association for Healthcare Administrative Professionals (AHCAP)
  • International Council of Nurses
  • National Healthcare Access Management Association (NAHAM)
  • International Association of Administrative Professionals (IAAP)

Certifications

  • Epic Systems Administration Certification for Patient Scheduling – category
  • Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management
  • Certified Revenue Cycle Representative (CRCR) - Healthcare Financial Management Association
  • Telehealth Administrative Support Certification – Ironclad Systems
  • CompTIA Network+
  • Certification in Medical Front Office Efficiency – method
  • Patient Scheduling Professional Certification – framework
  • ServSafe
  • Salesforce
  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality

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