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Skills

  • Team management
  • Project management
  • Customer feedback systems design
  • Student records management
  • Project organization
  • Regulatory compliance
  • Communications
  • Business operations
  • Risk assessment and mitigation
  • Customer-centric Course Design

Work Experiences

  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Coordinated training across multiple resort locations.
  • Advised on snowboard equipment purchases.
  • Used a variety of instructional techniques, including hands-on curriculum, to teach students about Education and Training and Education and Training.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 50% growth in revenue by introducing tiered pricing structures for group and private lessons.
  • Collaborated with the resort management to introduce all-day youth programs, increasing revenue streams by an additional process.
  • Achieved a 50% increase in student enrollment.
  • Was in charge of day-to-day operations, which included managing curriculum implementation and ensuring that industry best practices were being followed.
  • Achieved Employee of the Year in 2017 for excellence in snowboarding instruction program management.

Summaries

  • Director of Snowboard School with 17 years of successful quality assurance and client relations experience.
  • Cut double-booking errors by 65%.
  • Achieved PMP accreditation for 3 instructors.
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.
  • Dedicated to safety and excellence.
  • Achieved 81% improvement in student performance.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to safety and excellence, developing strategies that reduced complaint resolution time by 18%, enhancing client satisfaction.
  • Contributed $$204,000 in annual revenue growth.
  • Achieved 58% growth in overall school enrollment.

Accomplishments

  • Resolved product issue through consumer testing.
  • Began cross-department collaboration with ski operations and marketing teams, boosting total seasonal program signups by 16%
  • Applied advanced learning technology, such as ServiceNow, to improve student learning retention rates by 22%.
  • Spearheaded a collaboration with regional schools to introduce subsidized snowboard programs, resulting in a 16% participation increase year-over-year.
  • Developed a multilingual training module for international instructors, effectively enhancing service delivery to diverse client demographics.
  • Formulated customer-centric course designs to meet varying skill levels and improved individual client success rates by 56%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Applied data analysis to optimize school session schedules, improving resource utilization by 23%.
  • Partnered with digital marketing teams to launch targeted campaigns, seeing a 82% improvement in online bookings over 2018.
  • Developed an adaptive learning pathway for snowboarders with disabilities, enhancing accessibility and skills development, resulting in a 32% increase in participation.

Affiliations

  • International Council of Nurses
  • Jaycees
  • American Marketing Association
  • National Ski Areas Association (NSAA)
  • Snowboard Coach Certification Level 2
  • Mountain Resort Management Conference Attendee
  • Ski Resort Management Association
  • Association for Supply Chain Management (APICS)
  • Certified Risk Manager (CRM) – 2024
  • Association for Experiential Education (AEE)

Certifications

  • ISIA (International Ski Instructors Association) International Snowboard Certification
  • CPR/AED Certified – American Heart Association
  • Certified Revenue Manager for Ski Resorts and Snowboard Schools
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Certified Leadership in Snow Safety Protocols
  • Certified Program Manager for Snow Sports Schools - Brightline
  • Certified Instructor Trainer – PSIA-AASI 2024
  • Certified Instructor of Adaptive Sports - PSIA-AASI
  • CompTIA A+ Technician

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