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Skills

  • Communications
  • Time management and prioritization
  • Regulatory compliance
  • Team management
  • Event planning and execution
  • First Aid/CPR
  • Adult Education
  • Process equipment
  • MS Office
  • Customer feedback systems design

Work Experiences

  • Aligned the team with department goals.
  • Achieved results over a 2020 year period.
  • Collaborated with resort marketing teams.
  • Achieved a revenue boost of $$201,000 during 2015.
  • Collaborated with resort marketing teams to drive an increase of 54% in private class bookings during peak seasons.
  • Oversaw the delivery of initiative project by metric team, which resulted in category.
  • Conducted ongoing risk assessments and mitigation plans, reducing on-slope incidents by 46%.
  • Collaborated with ski resort operations.
  • Achieved 53% growth in revenue.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Achieved a 64% reduction in on-slope incidents.
  • Achieved results over 2020 years.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Director of Snowboard School with 17 years of successful quality assurance and client relations experience.
  • Seek a new professional challenge in a similar position that offers long-term prospects.
  • Dedicated to educating people in framework and program courses, conscientious teaching professional.
  • Collaborated with resort marketers.
  • Dedicated to safety and excellence, developing strategies that reduced complaint resolution time by 18%, enhancing client satisfaction.
  • Within Education and Training, senior Director of Snowboard School and outstanding performer in strategic planning and data analysis.
  • Providing a solid foundation in meaningful and informative lectures, as well as knowledge of learning techniques and tools.

Accomplishments

  • Managed a team of 13 seasonal instructors to handle high client volume efficiently, maintaining a steady operational flow and improving customer satisfaction.
  • Designed and piloted an advanced level snowboard curriculum, enhancing repeat attendances and improving customer lifetime value by 61%
  • Implemented a new performance evaluation system for instructors, achieving measurable improvements in instructional quality and student feedback.
  • Optimized resource allocation for snowboard school operations, reducing daily overheads by 4 annually while maintaining high service standards.
  • Initiated a dynamic pricing model that aligned snowboard school capacity with variable guest demand, resulting in a 18% increase in profitability.
  • Achieved 10% year-over-year financial growth by introducing strategic course offerings and packages tailored to customer demand trends.
  • Developed an adaptive learning pathway for snowboarders with disabilities, enhancing accessibility and skills development, resulting in a 32% increase in participation.
  • Successfully executed a resort-wide event in collaboration with Workday platforms, driving an 53% increase in social media engagement.
  • Created and led mentorship programs for junior instructors, increasing instructor retention by 73% and overall team productivity.
  • Formulated customer-centric course designs to meet varying skill levels and improved individual client success rates by 56%.

Affiliations

  • Association for Computing Machinery
  • Canadian Ski Instructors' Alliance (CSIA)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • American Avalanche Association (AAA)
  • Snowsports Industries America (SIA)
  • Recreational and Professional Snowboarding Association of Portland
  • National Ski Patrol (NSP)
  • Certified Wilderness First Responder (WFR) 2023
  • American Association for Physical Activity and Recreation

Certifications

  • Certified Revenue Manager for Ski Resorts and Snowboard Schools
  • Google Certified Professional Cloud Architect
  • Certified Resort Operations Professional – Snow Sports Focus
  • PSIA-AASI Senior Specialist Certification In Snowboarding
  • Certified Program Manager for Snow Sports Schools - Brightline
  • Certified Instructor of Adaptive Sports - PSIA-AASI
  • ISIA (International Ski Instructors Association) International Snowboard Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • CPR/AED Certified – American Heart Association
  • Cisco Certified Internetwork Expert (CCIE)

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