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Skills

  • Retail merchandising
  • RFI Scanners
  • Driving business growth
  • MS Office
  • Invoice generation
  • Planning and coordination
  • Conflict resolution
  • Customer engagement strategies
  • Operational improvement
  • First Aid/CPR

Work Experiences

  • Established, enforced, and optimized departmental procedures and goals to improve team performance and productivity.
  • Kept an eye on the department for signs of theft by customers or employees and took corrective action to prevent it from happening again.
  • Achieved a 37% year-over-year increase in sales.
  • Worked one-on-one with employees to motivate them while also providing constructive criticism in a busy retail environment.
  • Hired, trained, supervised, and motivated a team of 7 retail professionals to provide each guest with knowledgeable and prompt service.
  • Cultivated profitable relationships with clients through active engagement, issue resolution, and vendor management talents.
  • Adjusted promotion strategies.
  • Communicated with customers on a daily basis to learn about their needs, provide assistance, and gather feedback in order to improve operations.
  • Prioritizing tasks prior to the start of each shift streamlined operations and improved employee focus and productivity.
  • Verified the accuracy of the entire order by inspecting the merchandise and verifying the price and quantity.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Results-oriented Miscellaneous professional with process improvement, team leadership, and process improvement strengths.
  • Retail professional who is well-organized and proactive, with excellent communication skills and a positive attitude.
  • Qualified in staff management by evaluating sales performance on a regular basis, maintaining accountability, and overseeing inventory management.
  • Active leader with excellent communication and collaboration skills.
  • Knowledgeable about all aspects of store operations and able to identify opportunities for improvement.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Miscellaneous student seeking hands-on experience through an internship in workflow optimization.
  • Looking forward to taking on a new challenge with a successful team.
  • Talented trainer, problem-solver, and planner who can handle both routine and complex job functions to help a company succeed.

Accomplishments

  • Optimized wireless floor merchandising, increasing customer engagement with new device models, which led to a 32% increase in impulse purchases.
  • Generated 49% more service contract renewals by launching a personalized follow-up system targeting high-value wireless device customers.
  • Established partnership with framework, streamlining wireless product offerings and lowering procurement costs by 40%.
  • Boosted department-wide sales by 35% after introducing an individualized customer service training program that improved conversion rates.
  • Reduced customer return rates by 79% through targeted training on proper wireless device troubleshooting and customer education.
  • Enhanced inventory accuracy through the successful launch of a new wireless handset tracking system, reducing shrinkage by 71%.
  • Achieved a 49% year-over-year growth in wireless service plan subscriptions by identifying new customer acquisition opportunities and upsell strategies.
  • Introduced new monthly KPI reviewing mechanisms to wireless department, increasing alignment with company objectives and department-wide accountability.
  • Leveraged customer data analytics to personalize marketing offers for wireless accessories, which contributed to an overall sales growth of 44%.
  • Drove wireless department expansion into new markets, increasing regional sales by 23% year over year.

Affiliations

  • Volunteer, Wireless Technology Quality Assurance Forum: Participated in product testing initiatives aimed at enhancing wireless device quality.
  • Member, Global Wireless Trade Association (GWTA); contributions to workshops on wireless department profitability.
  • Affiliate, International Association of Wireless Telecommunications (IAWT); participated in studies surrounding customer satisfaction and service delivery strategies.
  • Member, National Wireless Association; regular attendee of retail-focused webinars and annual conferences.
  • Certified Instructor, CPA Wireless Sales Training Program: Delivered instructional sessions to junior employees in retail environments.
  • Member, Women in Wireless Leadership Forum: Attended leadership development events to support career growth in wireless retail management.
  • Member, Retail Innovations Council; spearheaded local initiatives on optimizing product displays for wireless departments.
  • Graduate, QuickBooks Wireless Operations and Leadership Development Program, completed 2024.
  • Certified in ServiceNow, Retail Intelligence and Data Analytics by program, focused on improving wireless product sales efficiency.
  • Alumni, Austin Management Leadership Development Program; specialized focus on sales and wireless department budgeting.

Certifications

  • Salesforce Certified Sales Cloud Consultant – 2018
  • SAP Certified Application Associate
  • Certified Wireless IoT Solutions Administrator (CWISA) - 2022
  • Salesforce
  • Certified Wireless Technology Specialist (CWTS) - 2019
  • Mobile Devices Management (MDM) Certified Specialist - 2021
  • Data-Driven Retail Strategy Certification - Cedar Works
  • Microsoft Office Specialist (MOS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)

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