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Skills

  • Point of sale knowledge
  • Active listening and rapport building
  • Lead conversion strategies
  • Upselling techniques
  • Communication skills
  • KPI-focused Sales Reporting
  • Financial Acumen in Sales Forecasting
  • Product and service sales
  • Stocking and replenishing
  • Customer relationship management (CRM) tools

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved highest membership sales in Atlanta.
  • Built rapport with prospective clients.
  • Achieved 17% more successful memberships.
  • Had an excellent attendance record and was always on time for work.
  • Boosted time spent on direct client interactions.
  • Aimed at specific membership segments.
  • Taught new employees about customer service, money management, and organizational techniques.
  • Answered 2 calls per 18 months to help customers with their questions and concerns.
  • Analyzed customer satisfaction surveys.

Summaries

  • Addressed client concerns and needs.
  • Maintain market currency and customer preferences to increase sales.
  • Sales Assistant with experience in store opening and closing procedures, as well as money handling and merchandising.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adaptable and forward-thinking sales professional.
  • Manage all tasks with a high level of efficiency and precision.
  • Achieved a 28% membership renewal rate.
  • Recognized on a regular basis for outstanding performance and contributions to the Education and Training industry's success.
  • Dedicated to learning, growing, and succeeding in Education and Training.

Accomplishments

  • Spearheaded the implementation of a customer relationship management (CRM) system, improving sales team efficiency and client engagement accuracy by 49%.
  • Collaborated with team of 9 in the development of metric.
  • Analyzed customer feedback to reshape service offerings, leading to a 67% improvement in membership retention.
  • Introduced customer segmentation strategies to personalize membership offerings, driving an increase in new member sign-ups by 67%.
  • Leveraged social media platforms to create targeted campaigns, leading to a 82% increase in qualified leads.
  • Documented and resolved metric which led to system.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with cross-functional teams to launch a new membership pricing strategy that resulted in a 80% revenue increase over 6 months.
  • Simplified the membership onboarding experience by utilizing Jira software, reducing processing time by 84%.
  • Identified gaps in member satisfaction using data collected through surveys, resulting in a 56% increase in customer satisfaction scores.

Affiliations

  • B2B Sales Professionals Roundtable
  • Lions Club
  • Society of Human Resource Management
  • International Fitness Professionals Association (IFPA)
  • Member of Atlanta Elite Sales Representative Group
  • Board Member, National Sales Network (NSN)
  • National Fitness Business Alliance (NFBA)
  • National Association of Sales Professionals (NASP)
  • Sales and Marketing Executives International (SMEI)
  • International Council of Nurses

Certifications

  • Certified Sales Executive (CSE) by Sales & Marketing Executives International (SMEI)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Social Media and Sales Integration Certification from metric
  • Certified Sales Professional (CSP) from Northwind
  • Cisco Certified Network Associate (CCNA)
  • Professional Membership Sales Consultant from standard
  • Certified Business Analysis Professional (CBAP)
  • Fitness Studio Management Certification from Association of Fitness Studios (AFS)
  • Inbound Sales Certification by HubSpot Academy

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