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Skills

  • B2B Sales and Corporate Partnerships
  • Conflict resolution in customer interactions
  • Upselling techniques
  • Networking and relationship building
  • Framework equipment
  • KPI-focused Sales Reporting
  • Customer relationship management (CRM) tools
  • Communication skills
  • Communications
  • Client needs assessment

Work Experiences

  • Achieved over 83% growth in monthly revenue.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Aimed at specific membership segments.
  • Assessed membership buying trends.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved top 80% membership sales.
  • Oversaw the delivery of metric project by category team, which resulted in process.
  • Boosted team-wide sales conversions by 84%.
  • Achieved this in a two years.

Summaries

  • Membership Sales Consultant is a dynamic program and framework retail product salesperson with 18 years of experience.
  • Achieved 54% higher conversion rates.
  • Aligned membership packages with customer preferences.
  • Adaptable and forward-thinking sales professional.
  • Focused on maximizing sales and service opportunities to increase business success.
  • Within Education and Training, senior Membership Sales Consultant and outstanding performer in process improvement and team leadership.
  • Sales Assistant with experience in store opening and closing procedures, as well as money handling and merchandising.
  • Addressed client concerns and needs.
  • Provide friendly and knowledgeable customer service to increase customer loyalty.
  • Experienced Sales Assistant with 3 years in the retail industry.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed and led member retention programs, reducing churn rate by 16% over 3 months.
  • Mentored new sales associates, helping them achieve individual sales growth of 55% within 7 months.
  • Introduced customer segmentation strategies to personalize membership offerings, driving an increase in new member sign-ups by 67%.
  • Simplified the membership onboarding experience by utilizing Jira software, reducing processing time by 84%.
  • Developed a referral program that contributed to 9 new member acquisitions within the first several months.
  • Increased member engagement by 75% through the implementation of personalized outreach strategies, such as email campaigns and follow-up calls.
  • Maintained ongoing member relationships, contributing to a 22% higher renewal rate over 18 months.
  • Successfully converted 2% more walk-in inquiries to memberships by modernizing the point-of-sale experience.
  • Conducted market analysis and benchmarked against competitors, informing strategy shifts that led to an 2% growth in membership sales over 6 months.

Affiliations

  • American Marketing Association (AMA) – Membership Sales Division
  • International Council of Nurses
  • Board Member, National Sales Network (NSN)
  • Project Management Institute
  • Health and Wellness Professional Association
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • American Marketing Association
  • Sales Management Association
  • Society of Women Engineers

Certifications

  • Social Media and Sales Integration Certification from metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Success Manager (CCSM) from Brightline
  • CompTIA Security+
  • Salesforce Certified Sales Consultant
  • Business Development Excellence Certification from Summit Group
  • Salesforce
  • Marketing & Sales Strategy Certification by Ironclad Systems
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Sales Executive (CSE) by Sales & Marketing Executives International (SMEI)

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