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Skills

  • Java
  • TSO
  • Test case development
  • Burroughs
  • Sybase
  • Cost estimation and budgeting
  • PC DOS
  • TOS
  • ATM
  • Technical issues analysis

Work Experiences

  • Connected computers to the network as well as peripheral devices such as printers and scanners.
  • Kept track of running systems and entered commands to troubleshoot issues like framework and process.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate employees.
  • Motherboards, processors, and graphics cards were all tested and installed by me.
  • Achieved 68% positive feedback.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Achieved a 66% reduction in cybersecurity incidents.
  • Boosted work output by 38%.
  • Achieved a customer satisfaction rating of 32%.
  • Completed PMP and applied knowledge to optimize computer configurations, reducing boot times by 57% across all workstations.

Summaries

  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Adobe Creative Suite is second nature to me, and workflow optimization is second nature to me.
  • Skilled system Support Engineer with a track record of making a positive impact on project management through sound judgment and advanced technical knowledge.
  • SAP expert and Jira user.
  • Within Computers Software, senior Computer Technician and outstanding performer in workflow optimization and vendor management.
  • Skilled at approaching problems in novel ways to come up with novel solutions.
  • Self-motivated computer technician with experience setting up email accounts and internet connections for large corporations.
  • Extensive experience with Oracle High Availability environments, implementation, and management as a network administrator.
  • Upgrade networks, software, and hardware as a successful Computer Technician.
  • Systems architect with extensive experience in coding, application design, defined architectures, and project management.

Accomplishments

  • Monitored
  • Reviewed
  • Quality Control: Increased database security and cost efficiency by 5%.
  • Communicated
  • Standard Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department.
  • Increased
  • Launched
  • Collaborated
  • Supported
  • Maintained

Affiliations

  • International Council of Nurses
  • Freemason
  • Volunteer IT Support, framework – Provided technical assistance and implemented cost-effective network solutions for small teams.
  • Contributor, Virtualization Technology User Group – Actively engaged in discussions on best practices for virtual server deployment and management.
  • Volunteer, National STEM Programs – Provides mentorship and tutorials to underprivileged students exploring careers in IT and technology.
  • Member, Linux Users Group (LUG) – Actively participates in forums and discussions regarding Unix/Linux troubleshooting and system scripting.
  • Jaycees
  • Participant, SysAdmin Appreciation Day – Collaborates with peers in sharing innovations and success stories on systems automation and optimization.
  • Volunteer, method – Assisted in setting up and migrating IT systems for community outreach projects in underserved areas.
  • Active Participant, Cisco Networking Academy – Completes ongoing courses for improvement in routing, switching, and enterprise networking protocols.

Certifications

  • CCNP Routing & Switching
  • Apple Certified Support Professional (ACSP)
  • Project Management Professional (PMP)
  • Microsoft Certified Professional (MCP)
  • Certified Ethical Hacker (CEH)
  • Certified Hardware Asset Management Professional (CHAMP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • VMware
  • Certified System Administrator (CSA) – ServiceNow

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