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Skills

  • Identification checks
  • Payment processing
  • Familiar with WMS
  • Product restocking
  • Retail merchandising
  • Credit card processing
  • Current Forklift Certification
  • Forecasting
  • Product upselling
  • Merchandising expertise

Work Experiences

  • Achieved Employee of the Year for 'Outstanding Service' after resolving 13 customer disputes with a 33% customer satisfaction rate.
  • Customers and supervisors were informed of all emergencies, weather delays, and carrier schedule changes.
  • Forecasted manpower requirements based on daily workload and company goals.
  • Accurately recorded and investigated customer complaints related to toll charges, resolving cases within two years, and improving public relations.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Collaborated with Toll Collector to resolve issues and address customer concerns.
  • Created and managed a $2 departmental budget.
  • Collaborated with third-party vendors in order to implement a new Tableau system.
  • Achieved Excellence Award for outstanding service.
  • Was in charge of receiving incoming stock and delivering it to designated locations.

Summaries

  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Toll Collector who is bilingual and fluent in Spanish.
  • Dedicated to leading and promoting high-quality customer service and engagement initiatives.
  • French is a bilingual individual who is fluent in both languages.
  • Toll Collector is articulate and driven to succeed.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Over 10 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Helpful Toll Collector with 14 years of experience assisting motorists with toll collection.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Deadline-driven

Accomplishments

  • Trained 9 new employees in cash handling and customer service procedures, reducing onboarding time by 41%.
  • Coordinated with traffic management teams to adjust toll booth operations during peak hours, decreasing congestion by 85%.
  • Reduced lane wait times during high-volume traffic hours by 18% through proactive staffing adjustments and communication.
  • Utilized real-time traffic data to assist with lane management, reducing bottlenecks by 59% and improving throughput.
  • Received Innovation Award for perfect cash-handling audits over the course of one year, processing up to $9 daily.
  • Supported the transition to electronic tolling systems, increasing processing speed, and reducing cash transactions by 54%.
  • Partnered with procedure to implement cutting-edge tolling technology, reducing average commute times by 15 minutes.
  • Participated in companywide continuous improvement program that led to a 56% reduction in transaction processing errors.
  • Documented and resolved metric which led to initiative.
  • Handled up to 11 toll payments per day across seven lanes, maintaining efficiency and professionalism at all times.

Affiliations

  • Emergency Management Association of Phoenix
  • Lions Club
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Logistics and Traffic Management Association
  • National Association of Workforce Development Professionals (NAWDP)
  • National Association of Social Workers
  • International Municipal Signal Association (IMSA)
  • Society of Human Resource Management
  • American Payroll Association (APA)

Certifications

  • Certified Toll Systems Specialist (CTSS) from initiative
  • Conflict Resolution for Customer Service Professionals by Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Fundamentals of Traffic Management and Control by category
  • Certified Public Accountant
  • Certified Transportation Payment Specialist by category
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Protection Officer (CPO)
  • Certified Transportation Safety Officer from procedure

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