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Skills
Work Experiences
- Engaged with users impacted by moderation actions to diffuse potential backlash, reducing post-action complaints by [Percentage] over [Timeframe].
- Boosted user retention by [Percentage]%.
- Developed and implemented moderation protocols for [Platform Name], lowering dispute resolution times by [Percentage] and enhancing community satisfaction.
- Institutionalized a continuous improvement process for the moderation team.
- Worked alongside legal and compliance teams to ensure moderation decisions aligned with national and international content governance laws.
- Implemented a progressive disciplinary system for users violating community guidelines, resulting in improved forum harmony and a [Percentage]% decrease in severe infractions.
- Developed a system to filter out inappropriate media uploads, eliminating malicious content from user submissions and dropping incident reports by [Percentage].
- Mitigated high-tension incidents.
- Maintained proactive issue resolution.
- Ensured round-the-clock coverage.
Summaries
- Collaborative moderator with deep expertise in social media management and moderating high-traffic forums. Implemented new escalation protocols that cut resolution time by [Percentage]% while keeping the community satisfied.
- Reduced user complaints by [Percentage]%.
- Results-oriented moderator with advanced skills in escalation protocols and dispute resolution, achieving a [Percentage]% satisfaction rate from [Number] user inquiries per [Timeframe]. Adept at managing large-scale forums and creating harmony.
- Results-oriented moderator.
- Skilled in conflict resolution.
- Proficient moderator with experience managing [Number] communities, ensuring 24/7 coverage through strategic team scheduling that minimized community downtime and improved user trust.
- Proficient Mod Crew member with expertise in managing high-traffic social media channels and forums. Reduced user complaints by [Percentage]% through moderation interventions based on data-driven insights.
- Promoted guideline adherence.
- Reliable community moderator.
- Reduced user reports by [Percentage].
Accomplishments
Affiliations
- Troll and Bullying Prevention Program Membership
- Professional Community Moderators Network
- International Association of Internet Moderators (IAIM)
- Cyberbullying Prevention Task Force Member
- Association for Moderation Tool Development
- Digital Rights Protection and Compliance Association
- Online Community Management Professionals Network
- Community Reliability and Trust Council Member
- Community Dispute Resolution Practitioners Association
- Certified Digital Safety Officer - [Certification]
Certifications
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