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Skills

  • Communications
  • Proactive communication strategies
  • Problem resolution
  • Process improvement implementation
  • Operational improvement
  • Multi-location coordination
  • Organization
  • Team management
  • Appointment confirmation and follow-up
  • Clinic-to-procedure time consistency

Work Experiences

  • Achieved increase without additional staffing.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Aligned appointments to minimize disruptions.
  • Created daily reports for clinic leaders.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Contributed to an expedited scheduling process.
  • Designed custom appointment workflows for a high-volume cardiology clinic.
  • Created prioritized patient lists based on urgency.
  • Was in charge of financial documents like expense reports and invoices.
  • Decreased late appointment arrivals by 83%.

Summaries

  • Collaborated with 4-physician teams.
  • Cardiology Scheduler skilled in QuickBooks.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Answered and triaged over 10 calls daily.
  • Within Miscellaneous, senior Cardiology Scheduler and outstanding performer in workflow optimization and stakeholder engagement.
  • Collaborated with health insurance providers.
  • Actively managed scheduling conflicts.
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.

Accomplishments

  • Effectively onboarded 2 additional cardiologists, integrating them into existing schedules and minimizing appointment disruptions during one year.
  • Optimized appointment calendars during high demand seasons, reducing patient backlog by 21%.
  • Collaborated across departments to resolve and reschedule 2 patient appointments per week, preventing delays in critical procedures.
  • Collaborated with team of 5 in the development of initiative.
  • Proactively worked with cardiology technicians to ensure proper alignment between patient schedules and equipment availability, reducing scheduling errors by 76%.
  • Trained 5 of new staff on scheduling systems to improve overall department efficiency, resulting in 25% faster call resolution times.
  • Successfully mediated rescheduling of appointments during emergency cases, reducing removal rates from the cardiology schedule by 29% over 18 months.
  • Managed insurance pre-authorization for high-priority cardiology treatments, contributing to a 32% reduction in delayed treatments in 2023.
  • Collaborated with nursing staff to optimize patient intake flow during cardiology appointments, reducing onboarding time by 51%.
  • Integrated appointment reminders and follow-up calls, resulting in a 28% decrease in missed appointments over 11 months.

Affiliations

  • American Health Information Management Association (AHIMA) – Specialization in Health Information Management
  • Healthcare Financial Management Association (HFMA) – Membership for Professional Development in Healthcare Finance
  • National Association of Medical Staff Services (NAMSS) – Focused on Staff Credentialing and Professional Practices
  • National Association of Healthcare Access Management (NAHAM) – Certification in Patient Healthcare Access
  • American Society of Healthcare Risk Management (ASHRM) – Participation in Strategies to Mitigate Risks in Scheduling and Processes
  • Freemason
  • American Medical Informatics Association
  • Rotary International
  • Cross-functional Healthcare Organization (CHO) – Dedicated to Promoting Collaboration Across Departmental Teams
  • Patient Access Collaborative (PAC) – Promoting Efficient Patient Scheduling and Triage Techniques

Certifications

  • Cardiovascular and Thoracic Surgery Scheduling Training from procedure
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Certified Medical Assistant (CMA) from category
  • Certified Electronic Health Records Specialist (CEHRS) from metric
  • EPIC Certification for Scheduling from method
  • Certified Cardiac and Vascular Nurse (CCVN) from metric
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Patient Account Representative (CPAR) from system

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