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Skills

  • Recruitment
  • Alcohol safety compliance
  • Regulatory compliance
  • Supplier relationship management
  • Cost reduction strategies
  • Beverage Supplier Negotiation
  • Scheduling
  • Process improvement
  • POS system operation
  • Team Leadership

Work Experiences

  • Loaded and operated method and framework beverage dispensing equipment.
  • Collaborated with marketing team.
  • Studied system beverage consumption patterns and devised action plans to keep product freshness and inventory levels consistent.
  • Collaborated with the culinary team on beverage pairings.
  • Conceptualized and launched a program beverage promotion.
  • Had a thorough understanding of all standard beverages available, including flavor profiles, nutritional data, allergens, and alcoholic content.
  • Was in charge of resolving customer complaints about food or beverage quality and service.
  • Used Salesforce to keep track of orders and organize and store them in rooms.
  • Assisted in beverage logistics for metric.
  • Administered routine safety audits across 2 locations, achieving a pass rate of 79% on every health and safety inspection.

Summaries

  • Within Food and Beverage, senior Beverage Operations Manager and outstanding performer in data analysis and project management.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • High-end boutique restaurant Beverage Operations Manager with 15 years of experience increasing alcohol spend per guest experience.
  • To handle demanding cross-functional collaboration needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Achieved 18% cost reductions in supply chain.
  • Beverage Operations Manager with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Achieved a 37% increase in productivity.
  • Beverage Operations Manager is a dynamic Beverage Operations Manager with 10 years of experience in providing high-quality food services.
  • Customer experience is known to be enhanced by this dynamic presence.

Accomplishments

  • Reduced supplier delivery delays by negotiating contracts emphasizing priority shipments — decreasing out-of-stock incidents by 69%.
  • Trained bartending staff on advanced techniques resulting in 27% improvement in drink consistency and quality.
  • Crafted long-term supplier contracts that provided a 69% discount on high-demand products, improving profit margins.
  • Increased draft beer options by 2 unique brews, attracting a broader customer demographic and boosting sales by 26%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated logistics for procedure, handling coordination with engineering and ensuring efficient beverage service delivery.
  • Successfully led beverage operations during initiative, resulting in metric sales and improving guest satisfaction scores.
  • Improved inventory tracking accuracy by 16% using framework and reducing product loss.
  • Initiated local supplier engagements, increasing locally sourced products by 38% and enriching the guest experience.
  • Reduced drink preparation time by 17% by streamlining workflows and implementing automated beverage dispensing techniques.

Affiliations

  • Association for Supply Chain Management (APICS)
  • International Association of Culinary Professionals (IACP)
  • Certified Cicerone® Program enrollment
  • Foodservice Consultants Society International (FCSI) attendee
  • International Hospitality Beverage Management Symposium speaker
  • Hospitality Financial & Technology Professionals (HFTP)
  • National Conference on Hospitality and Beverage Management participant
  • Jaycees
  • Team Leader for Raleigh Beverage Management Professionals Group
  • National Restaurant Association (NRA)

Certifications

  • BarSmarts Advanced Mixology Certification
  • Apple Certified Associate (ACA)
  • Food Waste Management in Beverage Service Certification by Lakeside Partners
  • Advanced Hospitality and Beverage Leadership Program by Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Licensee Education on Alcohol and Drugs Certification (LEAD) by ABC
  • Cisco Certified Network Associate (CCNA)
  • Beverage Inventory Management Software Training by procedure
  • Certified Public Accountant (CPA)

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