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Skills

  • Operational improvement
  • MS Office
  • Communications
  • First Aid/CPR
  • On-time delivery improvement
  • Regulatory compliance
  • Vendor relationship management
  • System equipment
  • Problem resolution
  • Carrier negotiations

Work Experiences

  • Reviewed and improved existing business practices in order to increase efficiencies and lower costs while maintaining high levels of customer service.
  • Achieved 2% improvement in driver adherence to schedules by implementing a real-time GPS tracking system.
  • Collaborated with framework customers to determine their needs and deliver standard service.
  • Achieved on-time delivery targets by 47%.
  • Audited transportation expenses.
  • Answered 16 calls per several months to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Achieved 12% improvement in driver adherence to schedules.
  • Achieved a 46% improvement in efficiency.
  • Negotiated annual contracts with 11 different freight companies, resulting in cost savings of 14%.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved monthly savings of $15.
  • Achieved reductions through route optimization.
  • Dedicated Logistics Manager helping to solve performance problems and high freight costs.
  • Achieved a 84% improvement in fuel efficiency.
  • Within Miscellaneous, senior Dispatcher Coordinator and outstanding performer in vendor management and risk assessment.
  • Aligned logistics, operations, and sales priorities.
  • Awarded President's Club in 2024.
  • Aligned fleet operations with business objectives.
  • Determined Logistics Manager with a knack for negotiating and putting cost-cutting measures in place while maintaining quality.

Accomplishments

  • Played an instrumental role in a 76% improvement in on-time performance by coordinating closely with drivers, reducing delivery windows by 14 minutes.
  • Built strong relationships with carriers, resulting in a 39% improvement in contract negotiations and service rates for the company.
  • Cut transportation costs by 66% through renegotiation of shipping contracts and redesigning service delivery routes.
  • Reduced overtime usage by 61% by optimizing workforce scheduling and deploying resources more effectively during peak delivery periods.
  • Deployed advanced forecasting tools to predict capacity needs, enabling the department to maintain service levels during peak periods with 85% accuracy.
  • Reduced driver detention time by 53% through enhanced route optimization, improving both customer satisfaction and operator efficiency.
  • Implemented driver and equipment safety checks, reducing fleet safety incidents by 66% over a the past year period.
  • Collaborated with transportation managers and third-party logistics teams to fix complex routing issues, resulting in a 73% increase in route efficiency.
  • Executed budget forecasting strategies for the dispatch department, successfully reducing annual operating expenses by $14.
  • Partnered with warehouse managers to develop coordinated shipping plans, reducing average handling time by 15 minutes and improving customer delivery timelines.

Affiliations

  • American Marketing Association
  • National Association of Social Workers
  • Certificate in Customer Feedback Management and Optimization, Summit Group
  • Toastmasters
  • North American Transportation Management Institute (NATMI) Membership
  • Customs-Trade Partnership Against Terrorism (C-TPAT) Certification
  • Advanced Time Management Course, Brightline
  • Participated in 24/7 Dispatch Crisis Management Forum
  • Society of Human Resource Management
  • Active member of the Council of Supply Chain Management Professionals (CSCMP)

Certifications

  • Fleet Dispatch Management Certification - Atlanta or Vantage
  • Certified Transportation Broker (CTB) - 2020
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Oracle Transportation Management (OTM) Certification - 2020
  • Apple Certified Associate (ACA)
  • Certificate in Business Continuity Planning (BCP) - Ironclad Systems
  • Salesforce
  • Emergency Medical Dispatcher (EMD) Certification - Cedar Works
  • Certified Safety and Health Official (CSHO) Austin

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