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Skills

  • Business operations
  • Problem resolution
  • Grant proposal writing
  • Assignment management
  • Project organization
  • Chronic disease prevention strategies
  • Culturally responsive care provision
  • Health disparity reduction
  • Healthy living plans
  • Reasoning ability

Work Experiences

  • Assisted individuals experiencing financial strain.
  • Addressed food insecurity.
  • Actively participated in Atlanta-based coalitions tackling healthcare inequality, supplying critical data to secure improvements in access to care by 79%.
  • Coached clients on effective communication with healthcare providers, resulting in improved patient autonomy and informed decision-making.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted patients in navigating the complexities of insurance systems, securing coverage for essential treatments worth an average of $18 per patient.
  • Achieved a 25% increase in positive patient feedback.
  • Advocated for policy changes in Phoenix.
  • Transported Power BI to one year customer locations.
  • Adjusted services as necessary.

Summaries

  • Collaborated with clinical teams to identify care gaps, reducing patient no-shows and missed appointments by 60% through an improved patient navigation system.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Health Advocate is a multi-talented Health Advocate who is consistently rewarded for planning and operational improvements.
  • Dedicated healthcare professional with experience coordinating training, paperwork, and community resources.
  • Boosted communication and transparency.
  • Works closely with medical providers to ensure that patients and families receive comprehensive and coordinated care, as well as to facilitate ongoing follow-up and goal setting.
  • Collaborated with clinical teams.
  • Dedicated Health Advocate with 2 years of experience collaborating with interdisciplinary teams to develop individualized care plans, leading to a 85% boost in patient satisfaction.
  • To provide outreach and support services to community residents, a responsive health advocate with demonstrated process experience is needed.
  • Committed to health literacy education, having reached over 6 households with materials designed to reduce disparities in access to care for linguistically diverse populations.

Accomplishments

  • Facilitated 15 family support sessions aimed at educating caregivers on chronic disease management, resulting in improved patient outcomes.
  • Spearheaded health awareness workshops reaching 8 attendees, reducing health disparities and enhancing public understanding of key medical issues.
  • Trained 2 peer support advocates in crisis intervention, strengthening community-level healthcare advocacy efforts.
  • Resolved product issue through consumer testing.
  • Achieved a 56% increase in patient follow-through by designing and implementing an intuitive patient navigation platform at Cedar Works.
  • Collaborated with cross-functional teams to create patient educational resources, boosting engagement and health literacy across 13 households.
  • Spearheaded patient enrollment campaigns for preventative care programs, increasing participant numbers by 63% and boosting early diagnosis rates.
  • Guided over 15 individuals through complex healthcare systems, improving patient advocacy and increasing care accessibility by 79%.
  • Provided culturally-sensitive health coaching to clients, improving treatment compliance by 76% and reducing language barriers across 10 clients.
  • Collaborated with healthcare providers to implement a new patient care model, cutting inefficiencies and improving service delivery times by 21%.

Affiliations

  • Council on Social Work Education (CSWE)
  • National Association of Social Workers
  • National Health Council (NHC)
  • American Medical Informatics Association
  • Toastmasters
  • Freemason
  • Healthcare Financial Management Association (HFMA)
  • American Public Health Association (APHA)
  • International Association of Administrative Professionals
  • Project Management Institute

Certifications

  • Certified Community Resource Specialist (CCRS)
  • Certified Business Analysis Professional (CBAP)
  • Certified Patient Navigator (CPN)
  • Cisco Certified Network Associate (CCNA)
  • Registered Health Information Technician (RHIT)
  • Certified Peer Support Specialist (CPSS)
  • Domestic Violence Intervention Training Cedar Works, 2021
  • Project Management Professional (PMP)
  • Salesforce
  • Certified Domestic Violence Advocate (CDVA)

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