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Skills

  • Process improvement
  • Evidence-based care planning
  • Public outreach
  • Problem resolution
  • Client trust and rapport building
  • Relationship development
  • Operational improvement
  • Supervisory experience
  • Infant mortality rates
  • Data-driven healthcare solutions

Work Experiences

  • Oversaw the delivery of system project by process team, which resulted in procedure.
  • Assisted patients in navigating the complexities of insurance systems, securing coverage for essential treatments worth an average of $18 per patient.
  • Created and implemented training classes for team members as well as community members.
  • Championed changes to hospital discharge procedures.
  • Achieved a 25% increase in positive patient feedback.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted home visits to assess families' needs and provide services in collaboration with public health nurses and other service providers.
  • Built strategic alliances with healthcare providers and local policy influencers to advocate for the expansion of telehealth services, benefiting 12 rural residents.
  • Advocated for policy changes in Phoenix.
  • Addressed the needs of domestic abuse survivors.

Summaries

  • Created tailored care plans.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Well-versed in available resources and adept at assisting people in navigating healthcare programs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with clinical teams.
  • Clear understanding of strategic planning and data analysis as well as cross-functional collaboration training.
  • Advocated for changes to discharge procedures.
  • Benefited over 9 families in the local area.
  • Health Advocate is a multi-talented Health Advocate who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Coordinated Adobe Creative Suite that provided health screenings for over 15 individuals, significantly impacting early detection and treatment of chronic illnesses.
  • Collaborated with cross-functional teams to create patient educational resources, boosting engagement and health literacy across 13 households.
  • Spearheaded health awareness workshops reaching 8 attendees, reducing health disparities and enhancing public understanding of key medical issues.
  • Achieved a 56% increase in patient follow-through by designing and implementing an intuitive patient navigation platform at Cedar Works.
  • Created a data-driven system to identify gaps in care, helping the organization achieve a 49% reduction in preventable health issues in the community.
  • Spearheaded patient enrollment campaigns for preventative care programs, increasing participant numbers by 63% and boosting early diagnosis rates.
  • Conducted needs assessments for 5 clients, successfully tailoring care plans to improve health outcomes by 57%.
  • Implemented data-driven solutions for care coordination, resulting in a 46% increase in efficient resource allocation at process.
  • Provided culturally-sensitive health coaching to clients, improving treatment compliance by 76% and reducing language barriers across 10 clients.
  • Facilitated communication between healthcare providers and patients, contributing to better care coordination and a 27% improvement in patient satisfaction.

Affiliations

  • Project Management Institute
  • American Association on Health and Disability (AAHD)
  • Toastmasters
  • National Association of Chronic Disease Directors (NACDD)
  • American Marketing Association
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • American Public Health Association (APHA)
  • Rotary International
  • Society for Healthcare Consumer Advocacy (SHCA)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified Case Manager (CCM)
  • Certified Community Health Worker (CCHW)
  • Trauma-Informed Care Certification Beacon Labs 2020
  • Certified Business Analysis Professional (CBAP)
  • Domestic Violence Intervention Training Cedar Works, 2021
  • Social Determinants of Health Certification Beacon Labs, 2022
  • ServSafe
  • Certified Patient Navigator (CPN)

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