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Skills

  • Documenting behaviors
  • Infection control and aseptic procedures
  • End-Of-Life Care
  • Assisting in preempting medical complications
  • Feeding assistance expert
  • Patient privacy and confidentiality
  • EMR / EHR
  • Case management
  • Conflict resolution
  • Direct patient care

Work Experiences

  • Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations.
  • Established
  • Provided management with program updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Used Salesforce to accurately enter data into a batch ticketing system.
  • Promoted good oral and personal hygiene by assisting standard patients with shaving, bathing, and tooth brushing.
  • Invented
  • Sought advice.
  • Managed
  • Got better.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.

Summaries

  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a framework position with a forward-thinking organization.
  • Professional with over 8 years of experience in project management and process improvement initiatives across the enterprise.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Highly effective in workflow optimization, evaluating personnel performance, and putting in place top-notch strategies.
  • Focused on customer service
  • Individual who is proactive in providing high-quality patient-centered care.
  • Versatile
  • Innovative
  • Customer service specialist with 8 years of framework experience who is dedicated and detail-oriented.

Accomplishments

  • Maintained a daily observation log that provided critical information to physicians, resulting in improved patient care adjustments.
  • Demonstrated expertise in de-escalation techniques, achieving safe outcomes for patients exhibiting challenging behaviors.
  • Provided bedside care management for up to 6 patients per shift, ensuring the comfort and dignity of all individuals under my care.
  • Monitored telemetry data and promptly notified nurses of abnormal rhythms or arrhythmias, assisting in the early detection of cardiac issues.
  • Actively communicated patient concerns and changes in condition to medical teams to ensure immediate adjustments in care plans.
  • Collaborated with healthcare teams to ensure patient safety and adherence to care plans, resulting in a 70% improvement in patient condition for 16 patients.
  • Prepared cleared patient areas to ensure safety and prevent accidents, contributing to a 70% decrease in room-related falls.
  • Monitored 6 patients per shift, proactively addressing any behavioral or medical concerns to ensure timely intervention.
  • Documented patient behaviors and vital signs for 15 patients per shift, enabling quick responses to any deviation from care plans.
  • Collaborated with team of 4 in the development of method.

Affiliations

  • Community Care Network Coordination Group
  • National Council for Behavioral Health (NCBH)
  • Healthcare Professionals for Patient Safety and Observation
  • American Association of Medical Assistants (AAMA)
  • American Medical Informatics Association
  • American Alliance of Professional Healthcare Patient Seatters
  • National Sitter and Caretaker Support Services Forum
  • International Alliance for Care Sitter Professionalism
  • American Hospital Association (AHA) – Patient Satisfaction Committee
  • National Association of Healthcare Assistants (NAHCA)

Certifications

  • Geriatric Nursing Assistant (GNA) Certification by category
  • Certified Nursing Assistant (CNA), issued by Washington Board of Nursing
  • Certification for Hospital Sitters, accredited by system
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Behavioral Health Technician (BHT) Certificate, accredited by system
  • Certified Alzheimer’s Caregiver (CAC) from the National Certification Board for Alzheimer & Aging Care (NCBAC)
  • Patient Safety Essentials Certification, offered by Institute for Healthcare Improvement (IHI)
  • Basic Caregiver Skills Certification from framework

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