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Skills

  • Geographical knowledge of Atlanta
  • First Aid/CPR
  • Project organization
  • Customer-focused delivery
  • Map reading and navigation skills
  • Client relationship building
  • Fuel efficiency strategies
  • Customer service resolution
  • Equipment monitoring
  • Adherence to company policies and protocols

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Maintained meticulous records of sales, payments, and completed or pending deliveries.
  • Collaborated with dispatchers to update route assignments.
  • Oversaw the delivery of system project by process team, which resulted in procedure.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Safely loaded and unloaded 17 pounds of category and process hazardous material without incident.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Achieved 13% on-time arrival rates.
  • Achieved results over 18 months.

Summaries

  • Anticipated customer needs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at collaborating with cross-functional teams.
  • Awarded for developing a tracking system.
  • Current category driver's license with process endorsement, as well as pallet jack and forklift certifications.
  • CDL Delivery Driver with 15 years of successful cross-functional collaboration and process improvement experience.
  • Accomplished CDL Delivery Driver navigating Seattle, covering an average of 8 miles daily and maintaining a customer satisfaction rating of 46%.
  • Costs were consistently reduced while profits were increased.
  • Achieved zero delivery errors over 15 months.
  • Achieved a 37% increase in productivity.

Accomplishments

  • Reduced fuel consumption by 69% through consistent monitoring of driving behaviors and optimizing idle times.
  • Trained 5 new drivers in safety procedures and vehicle handling, reducing incidents by 50%.
  • Achieved 16% on-time delivery rate while navigating high-traffic metropolitan routes.
  • Enhanced vehicle lifespan through proactive maintenance strategies, extending vehicle usage periods by 17 miles with minimal downtime.
  • Resolved product issue through consumer testing.
  • Utilized advanced software like QuickBooks for real-time tracking, increasing transparency and reducing customer inquiries by 83%.
  • Executed flawless delivery of fragile, perishable goods over long distances, maintaining a 19% undamaged delivery rate.
  • Maintained a clean driving record ensuring high insurance safety ratings and company compliance for 18 consecutive years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized Workday to generate mileage and vehicle usage reports, improving maintenance scheduling by 55%.

Affiliations

  • Women In Trucking Association (WIT)
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Project Management Institute
  • National Hazardous Materials Route Registry (NHMRR)
  • National Safety code compliance (NSC)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Certified Safe Driving Program (CSDP) Safety Council
  • National Industrial Transportation League (NITL)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • 3rd Party Liability and Cargo Insurance Knowledge by metric
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Forklift Operator
  • Advanced Customer Service Skills Certificate Lakeside Partners
  • Certified Public Accountant (CPA)
  • Driver Fatigue Management Certification

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