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Skills

  • Inventory Control and Supply Chain Management
  • Business operations
  • Fuel management and optimization
  • Aircraft marshalling
  • Problem solving and conflict resolution
  • System equipment
  • Problem resolution
  • Customer service
  • MS Office
  • Equipment maintenance scheduling

Work Experiences

  • With ongoing training and close employee mentoring for new and less experienced team members, I was able to close knowledge gaps.
  • Improved maintenance employee training programs were implemented by me.
  • Closely monitored aircraft movements during high-traffic events at Phoenix, ensuring timely services with no delays or incidents.
  • Adjusted supply levels to keep stock within ideal parameters for anticipated demand.
  • Built and maintained strong relationships with high-tier clients, leading to a 47% growth in service contract renewals.
  • Conducted audits over 18 months months.
  • Designed and implemented a maintenance program to improve operational efficiency and minimize downtime.
  • Achieved zero safety violations for 15 consecutive quarters.
  • Achieved a 51% shorter learning curve for line service operators.
  • Used system and method approaches to evaluate employee work and improve performance.

Summaries

  • Committed to developing lean processes, consistently producing measurable cost savings and productivity improvements in the aviation service support industry.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved industry-leading turnaround times.
  • Experienced Line Service Supervisor with proven safety management and performance optimization skills gained in process environments.
  • Coordinate resources and personnel to meet any demand.
  • Achieved measurable improvements.
  • Achieved results over 6 months.
  • Achieved 61% faster gate turnaround.
  • Line Service Supervisor with 7 years of successful process improvement and strategic planning experience.
  • Provide in-depth training and mentoring to each employee in order to help them improve their abilities and improve the quality of their work.

Accomplishments

  • Reduced annual fuel costs by monitoring fuel usage trends and implementing conservation efforts, saving $15 over 10 months.
  • Collaborated with team of 10 in the development of metric.
  • Piloted a cross-functional initiative to align ground support services with airline partners, resulting in a 47% improvement in client satisfaction.
  • Collaborated with airport management to enhance ground safety protocols, reducing workplace incidents by 18%.
  • Implemented a proactive maintenance strategy for ground support equipment, reducing downtime by 22% and saving $4 in repair costs.
  • Managed weekly performance review sessions, increasing team productivity by 71% and ensuring measurable improvements in operational metrics.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a cross-departmental team in conducting root-cause analysis for operational delays, ultimately reducing service bottlenecks by 17 minutes per aircraft.
  • Resolved operational conflicts by introducing conflict resolution protocols, resulting in a 56% improvement in team cohesion.
  • Reduced safety violations by 40% after introducing new safety equipment procedures and reinforcing OSHA-compliant practices.

Affiliations

  • International Association of Administrative Professionals
  • Freemason
  • American Society of Safety Professionals
  • Aircraft Owners and Pilots Association (AOPA)
  • International Fuel Quality Control Certification (IFQC)
  • American Association of Airport Executives (AAAE)
  • Project Management Institute
  • International Society of Transport Aircraft Trading (ISTAT)
  • National Air Transportation Association (NATA)
  • International Federation of Air Traffic Safety Electronics Associations (IFATSEA)

Certifications

  • Certified Maintenance Manager (CMM) – initiative
  • Fuel Handling Safety Certificate – procedure
  • Advanced Aircraft Refueling Operations Certification – framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Certificate of Professional Competence in Road Haulage (CPC) - framework
  • CompTIA A+ Technician
  • American Petroleum Institute (API) Certification in Fuel Quality Management
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Aircraft Fueling and ISA Certified Fueling Technician – process

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