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Skills

  • Client referral program development
  • Stocking and replenishing
  • Revenue management
  • Team management
  • Cash Handling
  • Communication skills
  • Customer issue resolution within the past year
  • Client satisfaction surveys and metrics
  • Project organization
  • MS Office

Work Experiences

  • Achieved renewal rates over 32%.
  • Greeted customers and offered assistance with merchandise selection, accessory selection, and purchase completion.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Collaborated with key decision-makers at Ironclad Systems.
  • Achieved Innovation Award for excellent client relationship management.
  • Achieved contract renewals worth $7.
  • Acquired 11 new customers, resulting in 3% revenue for the team.
  • Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process.
  • Built strong relationships with C-level executives.
  • Analyzed customer feedback and sales data from the Midwest to develop improved service strategies that resulted in a 61% client satisfaction gain.

Summaries

  • Achieved 21% year-over-year growth.
  • Within Miscellaneous, senior Outside Account Manager and outstanding performer in cross-functional collaboration and data analysis.
  • Outside Account Manager with 15 years of successful risk assessment and process improvement experience.
  • Added $10 to company revenue within 2020.
  • Adept at prospecting and converting high-potential leads into long-term contracts, adding $11 to company revenue within 2015. Excellence in client onboarding and training.
  • Collaborative and results-driven sales professional, enhancing cross-department workflows to resolve customer issues within one year, leading to a 39% improved retention rate.
  • Achieved results over 18 months in a competitive market.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Coaches sales teams to improve performance.
  • Adept at prospecting high-potential leads.

Accomplishments

  • Managed a portfolio of key accounts totaling $18 in annual revenue, consistently meeting or exceeding growth targets.
  • Negotiated contract renewals for 11 key accounts, securing long-term partnerships valued at $14 over 10 years.
  • Led the successful conversion of 82% of inactive accounts into paying customers, generating a total of $5 in recovered revenue.
  • Restructured account reporting tools, reducing administrative burdens by 81% and increasing time spent on revenue-generating activities.
  • Instrumental in securing 16 new contracts, valued at $7, within 2022 through effective consultative selling and relationship-building skills.
  • Generated $3 in incremental revenue through effective account expansion and cross-selling strategies targeting existing clients.
  • Identified cost-saving opportunities within existing accounts, reducing operational expenses by $12 while maintaining high service standards.
  • Achieved a 40% increase in client retention by implementing enhanced customer experience protocols, leading to a total revenue boost of $17.
  • Collaborated closely with product development and marketing teams to refine service offerings, resulting in a 15% uptick in product adoption.
  • Identified underperforming account segments and developed turnaround strategies, improving segment revenue by $15 within 2015.

Affiliations

  • Society of Human Resource Management
  • Toastmasters
  • American Medical Informatics Association
  • American Marketing Association (AMA)
  • Professional Association for Customer Engagement (PACE)
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Association of Strategic Alliance Professionals (ASAP)
  • American Institute of Professional Account Managers

Certifications

  • Certified Outside Sales Professional (COSP) by the Sales Education Foundation
  • Certified Business Analysis Professional (CBAP)
  • Strategic Account Management Association (SAMA) Certification
  • Google Analytics for Beginners Certification
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP) by the Project Management Institute
  • Certified Sales Leadership Professional (CSLP) by the Sales Management Association
  • Certified Professional Sales Person (CPSP) by the National Association of Sales Professionals (NASP)
  • CompTIA A+ Technician
  • Certified Strategic Account Manager (CSAM) by SAMA

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