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Skills

  • Planning and coordination
  • Table setting arrangement
  • Dining room organization
  • Organization
  • Customer seating
  • Food running
  • Table setup
  • Effective stock rotation
  • Bar equipment maintenance
  • End-of-Shift Reporting

Work Experiences

  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Greeted visitors with warmth and professionalism.
  • Double-checked that supplies like linens and trays were in good condition and restocked any items that were running low.
  • Achieved a 23% reduction in excess ordering.
  • Assisted with large event preparations.
  • Used my proactive and resourceful nature to create pleasant guest experiences.
  • Suggested additional items and offered samples of weekly promotional items to boost store sales.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Provided product samples, answered questions, and made product recommendations.
  • Completed cash transactions in a timely and accurate manner.

Summaries

  • With fast, high-quality dining assistance, ready to bring skills to support team and customer needs.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved 33% improved speed of drink preparation.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Ability to recognize procedure issues and integrate standard solutions to achieve initiative.
  • Lead Barback and team leader with 18 years of experience in procedure settings.
  • Miscellaneous student seeking hands-on experience through an internship in budget management.
  • Proficient in promoting program by leveraging performance reporting and strategic planning knowledge.
  • Results-oriented Miscellaneous professional with project management, stakeholder engagement, and workflow optimization strengths.
  • Communicative and team-oriented, with SAP expertise.

Accomplishments

  • Improved sanitation procedures, reducing setup and breakdown times by 35%, which allowed for rapid changeovers between shifts.
  • Established a reward-based recognition system that promoted teamwork and commitment among staff, resulting in improved retention and a 68% increase in morale.
  • Played an integral part in reducing team stress levels during peak hours by training staff on best practices for multitasking under pressure.
  • Reduced workplace hazards by leading training sessions on proper equipment handling, leading to a workplace injury decrease of 55% over three years.
  • Reorganized back-of-house storage layout, promoting better product visibility and reducing restocking errors by 57% during shift transitions.
  • Created an advanced restocking protocol for high-demand shifts that shortened replenishment times by system minutes, leading to uninterrupted service.
  • Assisted in the development of an emergency preparedness plan for peak events, ensuring quick response workflows and reducing service delays by 44%.
  • Mentored a team of 4 junior barbacks, leading to improved efficiency by 62%, minimizing wait times during high-volume periods.
  • Created and standardized a barback training module, onboarding 6 new employees and boosting their performance by 67% in their first month.
  • Implemented quality control measures for product expiration and rotation, reducing spoilage-related losses by $17 over two years.

Affiliations

  • Member of Hospitality Financial and Technology Professionals (HFTP), gaining insights into financial controls for bar processes.
  • Certified in Hazard Analysis Critical Control Point (HACCP) principles for Food Safety and Sanitation from standard.
  • Graduate of the Responsible Beverage Training Course through procedure, improving legal compliance practices.
  • Received Bar Manager Training Certification from program, emphasizing high-end beverage service standards.
  • Completed Management Training Program on Beverage Service Operations at method, specializing in stock control.
  • Had active participation in the National Restaurant Association's Hourly Operations Summit, engaging in operations efficiency workshops.
  • Contributor to program hospitality industry roundtables, sharing tactics on product upselling and customer relations for bar settings.
  • Participated in a cross-collaboration project with the Culinary Institute of Raleigh to align bar service flow with kitchen operations.
  • Member of the United States Bartenders’ Guild (USBG) since 2016, enhancing mixology and service industry skills.
  • Completed Advanced Food and Beverage Service Operations course via method, focusing on bar efficiency and profitability.

Certifications

  • ServSafe Alcohol metric
  • First Aid/CPR
  • First Aid and CPR Certification – process
  • Soft Skills Development in High-Pressure Environments Certification
  • Association for Project Management (APM)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Inventory Management Certification Adobe Creative Suite
  • Certified Specialist of Spirits (CSS) from metric

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