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Skills

Financial Reporting Accuracy
Cash handling accuracy
Cost management and budget adherence
Budgets
Inventory management
Merchandising operations
Customer satisfaction improvement
Operational improvement
Product training program implementation
Relationship development

Work Experiences

Submitted reports to senior management in order to assist them in making business decisions and planning.
Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
Achieved a sales uplift of 71% across key product categories.
Achieved results within one year.
Achieved a President's Club for operational excellence by consistently delivering results above business targets in 2024.
Analyzed customer preferences.
Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
Achieved customer satisfaction over two years.
Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.

Summaries

Within Retail, senior General Merchandise Assistant Manager and outstanding performer in vendor management and strategic planning.
Achieved a 32% improvement in customer retention.
Adept at driving cost-saving initiatives.
Willing to put vendor management knowledge to work for a well-established company in the Retail sector.
Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Adept at coaching staff to ensure high-performance standards.
Supporting staff in handling service issues and customer communications in order to maintain service standards.
Adept at implementing inventory management solutions.

Accomplishments

Created store-wide promotions and unique displays for high-margin items, resulting in sales growth of 29% year-over-year.
Developed quarterly profit-and-loss reports, identifying budgeting opportunities that led to a cost reduction of $18 in operational expenses.
Reduced return rates on promoted items by 39% by developing more informative product placement and customer education strategies.
Worked with loss prevention teams to cut theft-related losses by 60%, improving overall store profitability while enhancing store security.
Collaborated with marketing teams to develop targeted promotions, leading to a 39% increase in category sales during high-demand periods.
Organized bi-annual store-wide sales events, driving a 66% increase in store traffic and exceeding sales targets by 21%.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Trained new associates on merchandising best practices, contributing to a 64% retention increase in the first 11 months.
Mentored 6 emerging leaders, preparing them for managerial roles and improving succession planning efficiency for the broader retail operation.
Anchored cross-functional meetings with logistics and procurement teams to ensure optimal product flow, reducing stockout occurrences by 75% across key categories.

Affiliations

Shop.org (NRF Digital Commerce Community)
Rotary International
Retail Industry Supervisors Association (RISA)
National Association for Convenience Stores (NACS)
Merchandising Management Association (MMA)
American Management Association (AMA)
American Purchasing Society (APS)
Institute for Supply Management (ISM)
American Society of Safety Professionals (ASSP)
Council of Supply Chain Management Professionals (CSCMP)

Certifications

Microsoft Certified Systems Engineer (MCSE)
Professional in Human Resources (PHR) Certification
Retail Loss Prevention Certification (RLPC)
Certified Business Analysis Professional (CBAP)
CompTIA Network+
Certified Professional in Supply Management (CPSM)
OSHA 30-Hour General Industry Certification
SHRM Certified Professional (SHRM-CP)
ISO 9001:2015 Lead Auditor Certification
Certified in Inventory Management (CIM)

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