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Skills

  • CRM Systems
  • Process equipment
  • Weekly Payroll
  • First Aid/CPR
  • Relationship development
  • Communications
  • Quick learner
  • Cross-functional team collaboration
  • Problem resolution
  • Contract auditing

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Increased team efficiency by using metric engines to move cars.
  • Achieved Top Performer for workplace safety.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Followed current orders to couple, uncouple, and switch rail cars smoothly.
  • Informed the supervisor and shipping lead about the shipping concerns to avoid backups.
  • Achieved a 19% improvement in stock verification.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Customer service specialist with 15 years of program experience who is dedicated and detail-oriented.
  • Seasoned
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proactive
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Adaptable, tenacious, and capable project manager with over 4 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Method and category are examples of abilities.
  • Service-driven

Accomplishments

  • Collaborated with cross-functional teams to ensure procedure, contributing to an 48% improvement in shipment accuracy.
  • Managed shift rotations effectively, ensuring the yard remained operational 24/7 while meeting high-demand periods.
  • Trained 8 new yard drivers, improving their efficiency and reducing common operational errors.
  • Reduced fuel consumption by 76% through strategic planning of yard movements and eliminating unnecessary idling times.
  • Increased sales 12% over two years.
  • Designed and implemented a more efficient yard layout, reducing trailer transit times by 38% and increasing throughput.
  • Executed urgent trailer reassignments during peak operations, improving customer satisfaction by 29% through timely deliveries.
  • Conducted regular preventive maintenance checks on trailers, reducing vehicle downtime by 34%, keeping shipments on schedule.
  • Improved turnaround times during high-traffic periods, optimizing trailer reassignments and reducing overall idling by 58%.
  • Participated in the successful implementation of an improved trailer tracking system, increasing yard efficiency by 44%.

Affiliations

  • Toastmasters
  • Professional Truck Driver Institute (PTDI)
  • Project Management Institute
  • Women In Trucking Association
  • Institute for International Container Lessors (IICL)
  • Land Transportation Standards Subcommittee (LTSS)
  • National Motor Freight Traffic Association (NMFTA)
  • American Warehousemen's Association (AWA)
  • International Association for Supply Chain and Logistics (IACSL)
  • American Medical Informatics Association

Certifications

  • Certified Forklift Safety Trainer
  • Certified Load Securement Professional - Summit Group
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • First Aid/CPR/AED Certification
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Vehicle and Equipment Safety Certification - Vantage
  • Logistics Safety Specialist Credential

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