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Skills

  • Financial discrepancy resolution
  • End-of-day financial reporting
  • Attention to detail
  • Cash Handling
  • Budgets
  • Word processing
  • Excel-based reporting
  • Hotel Property Management System (PMS) Asana
  • Operational improvement
  • File management

Work Experiences

  • Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during system absence.
  • Completed night audit duties ahead of schedule.
  • Achieved faster report generation.
  • Addressed unresolved issues.
  • Achieved a 75% error reduction.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Achieved compliance with program.
  • Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
  • Kept track of files and records by putting in place efficient and well-organized filing systems.
  • Achieved consistent excellence in auditing.

Summaries

  • Clear understanding of team leadership and stakeholder engagement as well as workflow optimization training.
  • Hotel Night Auditor with 18 years of successful risk assessment and performance reporting experience.
  • Individual with a charming and poised demeanor who performs various tasks, including project management and vendor management.
  • Adaptable and energetic, with budget management and risk assessment abilities.
  • Adept at using Asana.
  • Provides dynamic service to customers and visitors.
  • Achieved 55% reduction in guest disputes by implementing effective communication and resolution strategies for billing errors, improving overall guest retention rates.
  • Audited night shift transactions worth $11.
  • Achieved compliance with process.
  • Hotel Night Auditor is a polite and upbeat person with excellent telephone etiquette.

Accomplishments

  • Redesigned the nightly financial report templates, facilitating faster reconciling by reducing data entry complexity for future shifts.
  • Ensured exceptional accuracy in posting room charges, increasing nightly close-out consistency by 73% compared to annual audits.
  • Trained 10 new employees on hotel audit procedures, improving team readiness and ensuring consistent accuracy in financial oversight.
  • Consolidated reports from multiple departments into a single nightly summary using Asana, reducing administrative confusion and enhancing decision-making.
  • Enhanced daily rollover processes and improved accuracy in next-day scheduling, reducing room availability errors that impacted 83% of reservations.
  • Collaborated with the reservation team to refine the pre-arrival process, which increased accuracy of guest billing and minimized errors by 34%.
  • Resolved product issue through consumer testing.
  • Audited and reconciled daily revenue reports and transactions for 2 rooms, maintaining a 16% accuracy rate.
  • Recognized for perfect attendance in 2017, enhancing team morale and productivity by ensuring a steady workflow for night audits and guest services.
  • Enhanced night audit procedures by introducing a new shift reporting system, reducing error margins by 45% compared to previous reporting methods.

Affiliations

  • Association of Information Technology Professionals
  • Certification in Hotel Industry Analytics (CHIA)
  • Freemason
  • Toastmasters
  • American Resort Development Association (ARDA)
  • Event Service Professionals Association (ESPA)
  • Society of Women Engineers
  • Professional Convention Management Association (PCMA)
  • American Marketing Association
  • Small Business Hospitality Professionals Association (SBHPA)

Certifications

  • Certified Digital Marketing Professional (Hospitality Track)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Certified Revenue Management Executive (CRME)
  • Certified Customer Service Professional (CCSP)
  • Security Awareness for Hospitality Professionals Workday
  • Hospitality Leadership Certificate standard
  • Certified Tourism Ambassador (CTA)
  • CPR and AED Certification Cedar Works

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