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Skills

  • Collaboration with vendors and brewery reps
  • First Aid/CPR
  • Craft beer knowledge
  • Supervision
  • Pasteurization skills
  • Team building
  • Administrative support
  • Inventory management
  • Cross-selling food and beverage items
  • Draft system maintenance

Work Experiences

  • Achieved accurate forecasting and ordering.
  • Assisted in the creation of method procedures.
  • Consistently achieved or exceeded daily beer sales quotas by leveraging exceptional product knowledge.
  • Consistently achieved daily beer sales quotas.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Kept my program knowledge up to date by doing stakeholder engagement and risk assessment.
  • Conducted inventory reconciliation.
  • Saved money by developing functional solutions to standard problems.

Summaries

  • Expert at operating initiative evaporators to make program, system, and process products.
  • Adept in crafting beer menus.
  • Strategic thinker with expertise in stakeholder engagement.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • Ability to recognize initiative issues and integrate metric solutions to achieve system.
  • Expert in framework with a strong aptitude for improved and implemented.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Knowledge of Jira in depth, as well as process improvement and team leadership abilities.
  • Achieved results within the first 15 months.
  • Achieved higher food and beverage sales.

Accomplishments

  • Improved forecasting accuracy for beer orders, reducing waste by 58% and lowering operational costs.
  • Consistently exceeded monthly sales goals by 42% through proactive cross-selling and upselling of craft beers and food pairings.
  • Collaborated with local breweries to organize tap takeovers, increasing foot traffic by 68% during off-peak hours.
  • Managed keg inventory for optimal freshness, reducing waste by 21% and ensuring consistent availability of top-selling products.
  • Enhanced atmosphere by incorporating responsible drinking guidelines, reducing incidents by 33% and ensuring a safe environment.
  • Played a critical role in setting up and maintaining draft systems, ensuring optimal quality and reducing maintenance costs by 71%.
  • Led promotional beer tastings, driving a 44% increase in premium beer sales and enhancing customer experience.
  • Increased monthly beer sales by $9 by implementing engaging beer tasting events and educational programs.
  • Successfully resolved customer issues, lowering complaints by 35% and improving overall ratings for the venue.
  • Assessed customer preferences and guided personalized recommendations, resulting in a 44% increase in customer retention.

Affiliations

  • Certified Beer Server through Cicerone, ensuring excellence in beer presentation and customer service.
  • Spearheaded a craft beer appreciation group on social platforms, connecting beer enthusiasts and promoting Beacon Labs.
  • Affiliated with local Chicago-based brewers’ guilds to enhance collaboration with local breweries and promote community events.
  • Collaborated with brewers as part of the Yearly standard Planning Committee, driving attendance and customer engagement.
  • Regular participant in the American Homebrewers Association, attending annual conferences and expos.
  • Completed certification through the Cicerone Certification Program to enhance beer serving and knowledge skills.
  • Coordinator for the standard Brewers Meetup, a monthly event promoting industry networking and knowledge exchange.
  • Delivered presentations at industry-specific conferences like the Great American Beer Festival, sharing insights on beer marketing strategies.
  • Member of the Guild of Beer Sommeliers to further refine sensory analysis and beer pairing skills.
  • Served as a judge for the standard Beer Tasting Competition, assisting in evaluating beer entries by style and quality.

Certifications

  • Cicerone Certification Program - Certified Beer Server
  • Certified Sommelier by Court of Master Sommeliers
  • CompTIA Network+
  • Cicerone® Certification Program - Certified Cicerone®
  • Certified Public Accountant (CPA)
  • Beer Judge Certification Program (BJCP) - Beer Judging
  • Certified Brewer by American Brewers Guild
  • Apple Certified Associate (ACA)
  • Level 1 Beer Steward Certification by the Master Brewers Association of the Americas
  • Certified Business Analysis Professional (CBAP)

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